National Key Account Manager

STILL Danmark A/S; United Kingdom; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading logistics and materials handling company is seeking a National Key Account Manager in the United Kingdom. This role involves managing key customer relationships, developing strategic business plans, and ensuring sales objectives are met. Ideal candidates should possess strong relationship management and negotiation skills, with a focus on optimizing performance and enhancing customer experience. The position offers opportunities for professional growth in a dynamic environment.

Qualifications

• Experience in managing key accounts and customer relationships.
• Strong understanding of strategic business and commercial acumen.
• Ability to manage complex sales processes and stakeholder communications.

Responsibilities

• Develop and implement customer strategy for assigned accounts.
• Manage National Key Account portfolio and sales pipeline.
• Maintain and update CRM with customer interactions and data.

Skills

Relationship management

Commercial acumen

Stakeholder management

Negotiation skills

Communication skills

Job description

The NKAM purpose is to develop mutually beneficial business relationships between Linde and their designated portfolio of customers. Whilst also ensuring: National Key Account individual targets are achieved Ensuring all CRM targets including visits, pipeline and quotation quotas are met Develop and implement a customer strategy for all accounts within their portfolio in conjunction with the CDP and contract managers.# **Det tilbyder vi:*** Achieve business objectives for NKA within designated customer accounts (OI, Net Sales, Profit)* Manage and develop their National Key account portfolio and pipeline including renewals; through the EOC process.* Take responsibility for the sales process from forecasting enquiries and order to delivery* Maintain and update CRM systems to show all customer visits and review meeting.* Co-ordinate and respond to all tenders received in conjunction with relevant teams within the business.* Respond and facilitate to any short term rental requirements. Identify profitable business opportunities from targeted accounts.* Ownership of customer communication and stakeholder management.* Collaboration with the LMH UK Regional Sales team to deliver the most effective customer solution and experience.* Analysis of account profitability data, identification and proactive intervention to optimise performance.* Assist in the resolution of aged debt and invoicing queries. Identify any health and safety concerns and advise any necessary recommendations, for both LMH employees and our customers.Any ad-hoc duties as defined by your line manager.# **Om dig:**Required functional competencies /experience and qualifications:* Relationship management* Commercial acumen* Strategic business acumen* Results focused* Stakeholder management (internal and external)* Forecasting, planning and strategy development* Negotiation skills* Complex sales process understanding* Product/solution knowledge* Change management* Forecasting and reporting skills* Communication, presentation skillsInformation Technology