National Course Advisor - AD Education

Institute of Contemporary Music Performance; Liverpool; On-site; GBP 24,000 - 29,000; Full time

Job summary

A leading educational institution in Liverpool is seeking a National Course Advisor to manage relationships with prospective students and support campus activities. This role requires excellent interpersonal skills, adaptability to dynamic environments, and a passion for achieving results. Join a collaborative team and be part of a growing network shaping the future of creative media education.

Benefits

Employee Assistance Programme

Auto-Enrolment Pension Scheme

Cycle to Work Scheme

Enhanced Maternity and Adoption Pay

Occupational Sick Pay

Healthcare Cash Plan

Life Assurance

50% off ICMP courses

Qualifications

• Personable, confident, and approachable with a self-motivated drive to achieve results.
• Passionate and committed to exceeding targets.
• Reliable, tolerant, and a genuine team-player.

Responsibilities

• Blend a traditional contact‑centre role with account management.
• Nurture relationships with prospective students and existing accounts.
• Support campus-based activities such as tours and recruitment events.

Skills

Excellent written and verbal communication skills

Outstanding interpersonal skills

Flexible and adaptable

Strong team player

Empathy and discretion

Good organisational skills

Job description

AD Education UK is a growing network of leading creative education institutes in the UK, united around strong values and a shared vision for creativity and innovation within creative media education. With over 40 years of pioneering and sector‑leading experience, our graduates can be found throughout the music, film, games and wider creative media sectors, winning prestigious awards and employed within the highest echelons of their respective creative fields. Our market‑leading portfolio of schools includes The Institute of Contemporary Music Performance (ICMP) and SAE Institute UK.

Location: Liverpool | Contract Type: Full-time (1FTE) | Salary: Up to £28,500 per annum | Closing date: 9th December 2025

About the Role

The National Course Advisor will blend a traditional contact‑centre role with account management, nurturing relationships with prospective students and existing accounts. This hybrid position involves daily calls, video‑conferencing leads, and supporting campus-based activities such as tours and recruitment events. The role is highly collaborative and requires adaptability to high‑volume call conditions and dynamic student engagement.

Qualifications

• Personable, confident, friendly, and approachable, with a self‑motivated drive to achieve results
• Passion and commitment to exceeding targets
• Flexible and adaptable to work as required to meet the needs of prospective students and the organisation
• Outstanding interpersonal skills, including the ability to work with a wide range of people and to inspire trust and confidence
• Inspiring, motivating and professional personality that delivers a positive experience for staff and students
• Enthusiastic, energetic, and self‑motivated
• Excellent written and verbal communication skills, able to present ideas and information tailored to the audience
• Good organisational skills, creative, adaptable, resilient and able to work under pressure to organise, prioritise and meet deadlines
• Comfortable with change and thrives in dynamic environments, demonstrating resilience and an ability to prioritise responsibilities
• Works well within a team, motivating and supporting others, embracing collaborative working and achieving results both individually and as part of a team
• Demonstrates personal integrity and honesty at all times
• Sufficiently mobile and flexible to travel within the UK and work weekends and evenings as required
• Empathetic and discreet, with an understanding of confidentiality and privacy related to personal data, information and communications
• Reliable, tolerant, determined, an empathic communicator who can see things from others’ perspectives and is a genuine team‑player

Why Join Us?

Be part of a global network shaping the future of creative media and music education. Experience a dynamic and collaborative work environment that offers growth in sales, account management, and relationship building. Work with teams at SAE UK and ICMP, supported by ADE UK’s robust framework.

Benefits

• Employee Assistance Programme
• Auto‑Enrolment Pension Scheme with Royal London Pension
• Cycle to Work Scheme
• Enhanced Maternity and Adoption Pay
• Enhanced Paternity Pay
• Occupational Sick Pay
• Healthcare Cash Plan
• Employee Assistance Programme (Legal & General)
• Group Income Protection (Legal & General)
• Life Assurance (Legal & General)
• Season Ticket Loans
• Ride to Work Scheme
• Staff Discounts – Short Courses 2025‑2026
• 50% off ICMP courses

Note: ADE is an equal opportunities employer and welcomes applications from all sections of the community. ADE is committed to safeguarding and promoting the welfare of young people and vulnerable adults. Successful candidates will be required to obtain a satisfactory enhanced DBS disclosure.