NA Audio Branding & Telephony Support Specialist

PHMG; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading audio branding agency based in Manchester is seeking a Service & Support Specialist to manage the implementation of bespoke audio branding services. This role involves coordinating with various teams, ensuring the seamless delivery of services, and utilizing CRM systems. Candidates should possess excellent communication skills, organizational abilities, and experience in a telecoms environment. Competitive salary and great perks are offered.

Benefits

Competitive salary

Career development

Gym membership at PureGym

Critical illness cover

Life assurance

Birthday half day leave

Creative office environment

Qualifications

• Experience working with multiple departments both internally and externally.
• Skills in managing CRM systems and project cases.
• Ability to log into client systems remotely for technical tasks.

Responsibilities

• Manage implementation of audio branding services on client systems.
• Coordinate technical implementation with external sub-contractors.
• Update project work into the CRM and manage client cases.

Skills

Strong communication skills

Highly organised approach

Experience in telecoms or support desk

Good telephone manner

Understanding of Service Level Agreements

Job description

A leading audio branding agency based in Manchester is seeking a Service & Support Specialist to manage the implementation of bespoke audio branding services. This role involves coordinating with various teams, ensuring the seamless delivery of services, and utilizing CRM systems. Candidates should possess excellent communication skills, organizational abilities, and experience in a telecoms environment. Competitive salary and great perks are offered.