Patient Services Advisor

Symphony Healthcare Services Limited; United Kingdom; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A healthcare service provider in the United Kingdom is seeking a Patient Services Advisor to handle phone and administrative duties across various GP practices. You will assist patients, manage appointments, and provide vital administrative support. This role offers a flexible working pattern, including full-time and part-time options, and requires travel between sites. Ideal candidates should possess strong communication skills and a background in customer-focused environments. Competitive pay starting from £12.65 per hour is available.

Benefits

NHS or NEST pension

Employee benefits

Salary-sacrifice schemes

Flexible working from day one

Qualifications

• Experience of working within a team.
• Recognize the significance of different situations and take appropriate action.
• Knowledge of medical terminology is desirable.

Responsibilities

• Assist patients over the phone and face-to-face.
• Manage appointments and handle repeat prescriptions.
• Provide general administrative support to various teams.

Skills

Computer literate with good keyboard skills

Effective communication skills

Excellent organisational skills

Strong attention to detail

Ability to work well under pressure

Enthusiasm and teamwork

Education

English & Maths GCSE or equivalent

Job description

Job Summary

Patient Services Advisor (phone and administration based duties) for the Symphony South group of GP practices, which includes Hamdon Medical Centre in Stoke sub Hamdon, Crewkerne Health Centre, Buttercross Health Centre in Somerton, Martock Surgery, South Petherton Medical Centre and Ilchester Surgery.

This unique role is for someone who enjoys a different location / team each week while performing the same core work, and will travel independently between sites across the Symphony South patch.

The position requires working across all these locations, so you must be happy to work in multiple sites, with different teams, and to travel independently between the GP practices.

Main Duties of the Job

The role involves a variety of responsibilities, such as assisting patients over the phone, face‑to‑face interactions at each location, managing appointments, handling repeat prescriptions and providing general administrative support to the teams you work with.

We have a 37.5‑hour vacancy to be worked Monday to Friday (08:00‑18:30). This can be one full‑time post or two part‑time posts.

The rate of pay is £12.65 to £12.95 per hour, with starting salaries offered based on previous experience.

This vacancy will close at midnight on 02 February 2026.

About Us

Symphony Healthcare Services (Symphony) was established in 2016 as part of the award‑winning Symphony Programme Vanguard, developing new models of care. We now support 16 practices across Somerset, providing care for over 100,000 patients. Symphony offers NHS or NEST pension, a range of employee benefits and salary‑sacrifice schemes. Flexible working starts on day of employment, with an agile approach to home / office‑based working where applicable.

Symphony welcomes applications from people of all backgrounds and underrepresented groups. When undertaking recruitment and selection for our services, Symphony is committed to equality of opportunity for all.

Job Details

Date posted: 13 January 2026
Pay scheme: £12.65 to £12.95 an hour (starting salary based on experience)
Contract: Permanent
Working pattern: Full‑time, Part‑time, Job share, Flexible working
Reference number: E0215-MLPSASSJAN-2026

Job locations:

• South Petherton Medical Centre, Bernard Way, South Petherton, Somerset, TA13 5EG
• Crewkerne Health Centre, Middle Path, Crewkerne, Somerset, TA18 8BX
• Hamdon Medical Centre, Matts Lane, Stoke‑sub‑Hamdon, Somerset, TA14 6QE
• Church Street Surgery, Church Street, Martock, Somerset, TA12 6JL
• Buttercross Health Centre, Behind Berry, Somerton, Somerset, TA11 7PB
• Ilchester Doctors Surgery, 17 Church Street, Ilchester, Yeovil, Somerset, BA22 8LN

Person Specification

Essential Skills

• Computer literate with good keyboard skills
• Ability to listen carefully and communicate effectively and sensitively (verbal and written) to patients and staff at a range of levels
• Excellent organisational skills
• Strong attention to detail and ability to transfer accurate information
• Work well under pressure
• Use own initiative within clear boundaries, seeking advice when necessary
• Demonstrate enthusiasm and a strong sense of teamwork
• Ability to complete tasks to a high standard with frequent interruptions

Desirable Skills

• Knowledge of medical terminology
• Knowledge of the NHS/General Practice

Qualifications

• English & Maths GCSE or equivalent (grade A*-D/grade 9‑3) (E)

Experience

Essential Experience

• Experience of working within a team
• Recognise the significance of different situations (including emergencies) and take appropriate action, following standard policies and procedures

Desirable Experience

• Experience of working in a customer‑focused environment
• Experience of working within an administration team
• Experience of working in the NHS or similar health care setting
• Awareness of clinical systems such as EMIS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A submission for Disclosure to the Disclosure and Barring Service will be required to check for any previous criminal convictions.

Employer Details

Employer name: Symphony Healthcare Services Limited
Address: South Petherton Medical Centre, Bernard Way, South Petherton, Somerset, TA13 5EG
Website: https://www.symphonyhealthcareservices.com/