Multibrand Car Sales & Service Advisor

Cooks Motor Group; East Midlands; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading automotive group in the UK is seeking a motivated Sales & Customer Service Advisor to deliver exceptional service across multiple brands. You'll manage customer inquiries via phone and email, while building strong relationships through trust and rapport. The ideal candidate will possess excellent communication skills and a customer-focused approach. Enjoy a supportive work environment with opportunities for training, development, and an array of employee benefits, including 33 days of leave, retail discounts, and flexible working options.

Benefits

33 days annual leave

Exclusive retail discounts

Company pension scheme

Healthcare support

Paid volunteer days

Training and development opportunities

Qualifications

• Have excellent communication skills and the ability to build trust and rapport with customers and colleagues.
• Be customer focused and passionate about their work.
• Have the ability to prioritize their workload and multi-task.
• Be IT literate with the ability to use multiple systems at once.
• Confidently work independently and also as part of a team.
• Have a keen eye for detail.

Responsibilities

• Handling inbound & outbound telephone calls to existing customers across multiple brands.
• Responding to customer email enquiries.
• Identifying the needs of customers and guiding them towards suitable services or products.
• Providing a high level of customer service to build relationships and retain business.

Skills

Excellent communication skills

Customer focused

Ability to prioritize workload

IT literate

Problem solving skills

Job description

A leading automotive group in the UK is seeking a motivated Sales & Customer Service Advisor to deliver exceptional service across multiple brands. You'll manage customer inquiries via phone and email, while building strong relationships through trust and rapport. The ideal candidate will possess excellent communication skills and a customer-focused approach. Enjoy a supportive work environment with opportunities for training, development, and an array of employee benefits, including 33 days of leave, retail discounts, and flexible working options.