Multi-task Reception Team Member

Ibis; City of London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading hotel brand in the City of London is seeking a Reception Agent to provide exceptional customer service, handle guest check-ins, and promote hotel facilities. The ideal candidate will have a service-focused personality, fluency in English, and experience in hospitality. This full-time position offers opportunities for career growth and development within the Accor network.

Benefits

Employee benefit card for discounted rates

Learning programs through our Academies

Opportunities for talent development

Corporate Social Responsibility activities

Qualifications

• Service focused personality is essential.
• Fluency in English required, additional languages are a plus.
• Prior experience with hospitality services preferred.

Responsibilities

• Greet, check-in, and respond to requests while providing exceptional service.
• Promote hotel facilities and enhance guest experience through up-selling.

Skills

Service focused personality

Fluency in English

Experience in hospitality

Tools

Opera

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Job Description

Reception Agent

What is in it for you

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing

• Greet, check‑in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up‑selling

Qualifications

• Service focused personality is essential
• Experience is an asset
• Prior experience working with Opera or a related system
• Fluency in English
• Additional languages are a plus

Our Commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Seniority Level

• Associate

Employment Type

• Full‑time

Job Function

• Administrative
• Industries: Broadcast Media Production and Distribution