Multi-Site Member Experience & Revenue Lead

Nuffield Health Brentwood; Leatherhead; On-site; GBP 38,000; Full time

Job summary

A leading healthcare charity is looking for a Multi-Site Customer Experience Manager in Leatherhead. This role involves driving membership sales and managing service delivery across multiple health clubs. You'll lead customer-facing teams, optimize service operations, and enhance the overall beneficiary experience. The ideal candidate should have strong management experience and a passion for customer service. A competitive salary of up to £37,500 per annum and various employee benefits are offered.

Benefits

Free gym membership

Health assessments

Retail discounts

Pension options

Qualifications

• Strong track record in customer experience and satisfaction management.
• Experience in managing teams in a fast-paced environment.
• Ability to drive sales and optimize service offerings.

Responsibilities

• Drive Membership Sales across two health clubs.
• Manage key revenue generating services and member retention.
• Lead a beneficiary led service to support customers in their health journey.
• Oversee complaints process and monitor trends.
• Manage Front of House and fitness teams.

Skills

Customer service excellence

Sales management

Team leadership

Operational management

Problem-solving

Job description

A leading healthcare charity is looking for a Multi-Site Customer Experience Manager in Leatherhead. This role involves driving membership sales and managing service delivery across multiple health clubs. You'll lead customer-facing teams, optimize service operations, and enhance the overall beneficiary experience. The ideal candidate should have strong management experience and a passion for customer service. A competitive salary of up to £37,500 per annum and various employee benefits are offered.