Mortgage Financial Support Adviser

The Cambridge Building Society; Cambridge; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A financial institution in Cambridge is seeking a compassionate Financial Support Adviser. This role involves supporting mortgage customers facing financial difficulties through empathetic conversations and providing tailored financial advice. The ideal candidate possesses strong telephone skills and a genuine desire to help others. A starting salary of £27,500 per annum is offered, with flexible hybrid working options.

Benefits

Sharing in Success bonus

24 days annual holiday plus bank holidays

Vitality private health care

Medicash cashback for various services

Beneficial staff mortgage rate

Group pension scheme

Support for learning and personal development

Qualifications

• Confident and compassionate with excellent telephone skills.
• Ability to have honest conversations in challenging situations.
• Genuine desire to help others.

Responsibilities

• Provide compassionate guidance to customers experiencing financial challenges.
• Communicate clearly with customers to understand their situation.
• Collaborate with internal teams to coordinate support for customers.

Skills

Empathy

Problem-solving

Resilience

Job description

Overview

The Cambridge Building Society provided pay range. This range is provided by The Cambridge Building Society. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range: Are you passionate about supporting people through life’s financial challenges? Do you thrive in a caring, customer focused environment where your empathy, resilience, and problem solving skills truly matter? If you're looking for a role where you can make a meaningful impact and be part of a team that puts people first, we’d love to hear from you!

We’re looking for a confident and compassionate Financial Support Adviser with excellent telephone skills and a genuine desire to help others. You’ll be part of a close knit team, working together to support mortgage customers through times of financial difficulty. This role involves having honest and sometimes challenging conversations, so being calm, empathetic, and solution focused is key.

Salary and working hours

Starting salary £27,500.00 per annum

Monday to Friday 8:45am – 5:00pm (36.25 hours per week)

Hybrid working, 1 / 2 days per week from our Head Office (Cambridge)

The Cambridge will reward you with

• Sharing in Success bonus (discretionary)
• Annual holiday – 24 days plus Bank holidays. Plus a day for your birthday, a Christmas shopping day and your work anniversary. You will also have the option on an annual basis to purchase an additional 5 days holiday
• Vitality private health care, which includes discounts for cinema tickets, Café Nero, and other lifestyle products
• Medicash cashback for an array of services including Dental, Prescriptions, Therapies and more
• Beneficial staff mortgage rate
• Group pension scheme – where you pay in 4%, following probation, we pay in 12%
• Support for learning and personal development within your role
• Opportunities to progress your career in general
• Come and join a thriving independent mutual, where your contribution will help our customers.

Responsibilities

You’ll be part of a close knit team, supporting mortgage customers through times of financial difficulty. This role involves having honest and sometimes challenging conversations, so being calm, empathetic, and solution focused is key. Responsibilities include providing financial advice and support to customers to help them manage payments and stay on track with mortgages.

Responsibilities and duties may include but are not limited to:

• Provide compassionate guidance to customers experiencing financial challenges related to mortgages
• Communicate clearly by phone with customers to understand their situation and offer feasible solutions
• Collaborate with internal teams to coordinate support for customers
• Maintain accurate records of customer interactions and outcomes

Qualifications

• Confident and compassionate Financial Support Adviser with excellent telephone skills and a genuine desire to help others
• Ability to have honest conversations in challenging situations
• Empathy, resilience, and problem-solving mindset

Seniority level

• Associate

Employment type

• Full-time

Job function

• Other

We are an equal opportunity employer. Referrals increase your chances of interviewing at The Cambridge Building Society.