Mortgage Customer Care Specialist — Hybrid & Growth

Yorkshire Building Society Group; Bradford; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading financial services provider in the UK is seeking a Mortgage Customer Service Representative for their Bradford contact centre. This role includes handling inbound calls, assisting customers with their mortgage needs, and ensuring a seamless experience. The ideal candidate will have previous customer service experience, excellent communication skills, and a capacity to work in a fast-paced environment. Competitive compensation, career advancement opportunities, and attractive benefits like bonuses and healthcare are offered.

Benefits

25 days holiday plus Bank Holidays

Bonus up to 15%

11% pension contribution

Private medical insurance

Discounts via benefits portal

Qualifications

• Previous experience in a customer service role is essential.
• Ability to work in a fast-paced environment.
• Agile working capability is required.

Responsibilities

• Be the first point of contact for customers via telephony.
• Support customers in various scenarios including mortgage queries.
• Complete eligibility and affordability checks.

Skills

Customer service experience

Excellent verbal and listening skills

Relationship building

Knowledge of Microsoft systems

Job description

A leading financial services provider in the UK is seeking a Mortgage Customer Service Representative for their Bradford contact centre. This role includes handling inbound calls, assisting customers with their mortgage needs, and ensuring a seamless experience. The ideal candidate will have previous customer service experience, excellent communication skills, and a capacity to work in a fast-paced environment. Competitive compensation, career advancement opportunities, and attractive benefits like bonuses and healthcare are offered.