Mortgage Administration Team Leader

Scottish Building Society; City of Edinburgh; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A prominent financial institution in Edinburgh is seeking a Mortgage Administration Team Leader to efficiently manage the team responsible for mortgage processing. The role involves strong leadership, compliance monitoring, and ensuring excellent customer service. The candidate should demonstrate outstanding organizational skills and have a keen sense of responsibilities. This position offers a hybrid work model, balancing office and home working arrangements.

Qualifications

• Recent and demonstrable experience in a similar leadership role.
• Professional and ethical behavior.
• Ability to manage responsibilities and deadlines.

Responsibilities

• Manage the Mortgage Administration team and allocate tasks.
• Ensure compliance and completion of training for all reportees.
• Deliver excellent customer service to membership and customers.

Skills

Strong leadership / management Skills

Excellent organisational skills

Ability to work as part of a team

Job description

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Key Information

Job Title:

Hrs/Week:

35

Location:

Edinburgh

Post:

Full Time

Closing Date:

31 Jan 2026

Posted on 25 Nov 2025

About the Role

Responsible for the efficient management of Mortgage Administration incorporating the department’s functions relating to the processing and administration of new mortgage business and the general administrative duties in connection with the management of the Society’s mortgage portfolio post completion, including those customers with characteristics of vulnerability and ensuring that the interests of all customers are central to our culture and purpose and embedded throughout the organisation. The Mortgage Administration Team Leader supports their customers in realising the benefits of the products and services they buy by acting in their interests without unreasonable barriers during the post-sale completion and ongoing administration of their mortgage products. The role will be based at our Head Office in Edinburgh and has the ability to be worked on a hybrid basis, with time spent between the office and home.

Key Responsibilities

• Provide management of the Mortgage Administration team, including the daily allocation and monitoring of tasks, by putting consumers at the heart of the business by focusing on delivering good outcomes for customers.
• Ensure the effective and efficient allocation of work to enable good performance of the team and in turn to meet the needs of the business, whilst delivering a frictionless journey for our customer.
• Completion of colleague returns, approval of holidays, etc.
• Complete Appraisals and Personal Development Plans for reportees.
• Mentor and train Mortgage Administration colleagues where applicable.
• Undertake control checks and monitoring colleagues to ensure compliance.
• Ensure all reportees complete compliance training within stated timescales.
• Ensure the delivery of excellent customer service to the membership and all other customers of the Society, such as mortgage intermediaries and other external parties to agreed standards by consider the needs of our customers, and how they behave, at every stage of the service lifecycle.
• Undertake Administration duties as and when appropriate to meet business needs. Responsible for large payments / authoriser.
• Responsible for Transfer of Customer MI from one system to another.
• Oversee release of mortgage funds according to Society procedures.
• Regular review of mortgage procedures, manuals and supporting documents recommending amendments where appropriate.
• Active participation in projects to improve processes and procedures within Mortgage Administration.
• Oversee processing of various transactions on mortgage accounts (e.g. legal costs incurred, inspection fees, arrears adjustments, debit card payments, mortgage losses, marketing fees etc.).
• Assist with management of Society’s intermediary valuer and solicitor panels including the approval of additions to the panels and maintenance of existing panel members’ details and fee management.
• Assist with other areas of departmental work as requested by the Head of Lending / Underwriting team.

This list is not exhaustive, and the post holder is expected to carry out any other tasks that are required to fulfil the needs of the role. Management may add or subtract from the list of duties in order to meet the need of the business as they see fit and as per the terms and conditions of contract.

About You

Measures of Success

• Regulatory and reporting deadlines met.
• Satisfactory internal audit reports.
• Satisfactory compliance reports.

Skills & Capabilities for the role

Experience required:

• Strong leadership / management Skills
• Excellent organisational skills
• The ability to work as part of a team

Behaviours:

• Professional and ethical
• Strong interpersonal relationships
• Able to work with minimum supervision and to deadlines
• Willing to take on responsibility and accountability
• Ability to consider the needs, abilities and personalities of others
• Willing to work as part of a team and involve others
• Positive approach

This list is not exhaustive, management reserve the right to amend the requirements as they see fit to ensure the post holder’s ability to fulfil the needs of the role.

Please only apply for this role if you have recent and demonstrable experience

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