Money Advice Technical Supervisor

Citizens Advice BANES; Buxton, CHESTERFIELD, Ilkeston, Matlock; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading community support organization is seeking an experienced Technical Supervisor for their Consumer Energy Debt Advice project. The ideal candidate will have at least 2 years of experience as a money adviser and a solid understanding of quality standards in money advice. Responsibilities include supporting advisers, conducting case reviews, and maintaining high standards of service. Digital skills and the ability to handle sensitive situations professionally are essential. Join us in making a difference in our community.

Qualifications

• Minimum 2 years’ experience as a trained money adviser.
• Strong understanding of money advice quality standards.
• Ability to provide clear and constructive feedback.

Responsibilities

• Support quality and consistency of money advice delivered.
• Conduct casework reviews and interview observations.
• Provide real-time guidance on complex matters.

Skills

Money advice technical knowledge

Analytical skills

Digital skills

Professional discretion

Job description

Location: Buxton, Chesterfield, Ilkeston or Matlock

About the role:

We’re looking for an experienced Money Adviser or existing Technical Supervisor to join our new Consumer Energy Debt Advice (CEDA) project. As the Technical Supervisor you will be supporting the quality and consistency of the money advice delivered across our service. In this role, you will work closely with advisers to ensure clients receive accurate, effective and empathetic support, while helping maintain high standards of compliance, quality and good practice.

You’ll play a key role in adviser development, carrying out casework reviews and interview observations, offering constructive feedback, and providing real-time guidance on complex matters. You’ll also support our CEDA Project Lead with monitoring, reporting and continuous improvement across the service.

Ideal candidates will have:

• Minimum 2 years’ experience as a trained money adviser, with strong technical knowledge
• A solid understanding of the money advice quality standards
• Ability to provide clear, supportive and constructive feedback to advisers
• Strong analytical skills, with the ability to identify risks, trends and training needs
• Confident in handling complex or sensitive client situations using professional discretion
• Strong digital skills, including confident use of case management systems
• A commitment to the aims and principles of Citizens Advice

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