Modern Work Consultant

Consortium of Lesbian, Gay, Bisexual and Transgender Voluntary and Community Organisations Limited; Reading; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A community-focused organization based in Reading is seeking a Modern Work Consultant to design and implement Microsoft 365 solutions for clients. This role involves ensuring effective delivery of solutions, building strong client relationships, and promoting community engagement with Microsoft technologies. Candidates must possess expertise in Microsoft 365 and related tools, along with excellent customer service and relationship-building skills. Travel within the UK may be required, along with a commitment to ongoing personal development and relevant certifications.

Qualifications

• Proven ability to design, build and demonstrate Microsoft 365 capabilities.
• Experience in identifying and mapping business and solution requirements.
• Ability to facilitate requirements gathering workshops.

Responsibilities

• Design and implement Microsoft 365 solutions for clients.
• Attend project boards to provide technical updates.
• Support community engagement around Microsoft 365 developments.

Skills

Microsoft 365 expertise

Customer service skills

Relationship building

Tools

Microsoft Teams

SharePoint

Power Platform

Job description

Location: Reading, England, United Kingdom

Job Type: Permanent

Pay: 3 salary type

Highlighted points for this job

Modern Work Consultant role focusing on Microsoft 365 solutions

Responsibility to design and implement Microsoft 365 solutions for clients

Requirement for Microsoft competencies and passing relevant exams

Necessity for travel within the UK and occasional overseas assignments

Need for expertise in Microsoft 365 workloads and related technologies

Importance of strong relationship building and customer service skills

Overview

CPS are a long established and highly respected Microsoft Partner. Due to our continued growth, we are looking for a Modern Work Consultant who is experienced in ensuring successful definition and delivery of solutions based on Microsoft 365.

The role will work with our customers to design and implement quality solutions, taking the customer on a journey to leverage Microsoft 365 in meeting their needs and ensuring time, cost and quality expectations are successfully achieved. The Modern Work Consultant will deliver within and lead client engagements, ensuring that the client’s business problems are fully understood and that the proposed solution delivers to and exceeds the client’s expectations.

It is our mission to continue growing our Modern Work & Security Practice, providing support and guidance to ensure clients are delighted with our service. The Modern Work Consultant should provide expertise in enterprise solutions, but also have a keen eye to future strategic needs which may include a diversification of the workloads and tools used by the customer.

Role Requirements

• A self-starter, keen to further develop both their personal and the company’s knowledge and skillset.
• A pragmatic individual and team player with a ‘make it happen’ attitude.
• Someone who aspires to be or is a thought leader and can take the customer on a journey of transformation.
• Broad knowledge of solution delivery patterns and practices, application lifecycle management approaches, with experience gained through all phases from design, development, test and release cycle to delivery and maintenance.
• Proven ability to design, build and demonstrate Microsoft 365 capabilities to prospective clients.
• Ability to contribute to sales activities such as writing compelling propositions, statements of work, and contributing to tenders.
• Proven ability to estimate at a high level, the effort required to deliver an engagement.
• Proven ability to facilitate requirements gathering workshops and manage expectations with all levels of customer stakeholders including C-suite.
• Proven ability to document the findings of workshops in the form of current state assessments, solution designs, and strategy recommendations.
• Proven ability to write a solution design that can be handed over to a delivery team to implement.
• Ability to deliver professional, customer focused, and high performing solutions based on Microsoft 365 architecture.
• Ability to deliver content to customers that is of the highest quality and has been through the internal quality assurance checks before being published.
• Attending and participating in project boards to provide technical updates and implementation progress within the project.
• Promote and support CPS through community engagement around the latest developments in Microsoft 365 and related technologies, including promotion of knowledge through blogs, user groups, and marketing campaign materials.
• As part of our Microsoft competencies, we are required to have individuals who have passed specific exams. All colleagues should be passionately engaged with expanding their own knowledge and always seeking to pass Microsoft exams aligned to their areas of expertise.
• CPS have clients across the UK and travel is required at times, with occasional overseas assignments. Our focus is on working from home and creating a sustainable travel plan with clients.

Technical Attributes

• Experience in designing and developing business solutions based on Microsoft 365 technologies, including planning, deploying, and supporting production implementations.
• Ability to identify and map business and solution requirements to technical knowledge and Microsoft technologies.
• Ability to identify and map the business processes of an organisation.
• Ability to provide technical leadership to projects, and feed into technical leadership of larger programmes.
• Ability to recognise the need for escalation and the right moment to seek assistance to ensure timely and on budget delivery of projects.
• Experience of articulating technical change within established change management processes.
• Demonstrate an expert understanding in Microsoft 365 workloads, including:
  • Microsoft Teams
  • SharePoint
  • OneDrive
  • Microsoft Viva
  • Microsoft 365 Copilot (desirable)
• Demonstrate an understanding and relevant capability in related Microsoft 365 technologies, including:
  • SharePoint Framework
  • Purview
  • Power Platform (specifically Automate, Canvas Apps)
  • Planner
  • Exchange (desirable)
  • Microsoft Places (desirable)
• Experience of on-premises solutions built on SharePoint 2010, 2013, 2016, 2019 and Subscription Edition (desirable).
• Experience of Google to Microsoft Migrations (desirable).
• Demonstrate an understanding of development patterns and best practices for working with Microsoft 365, Power Platform and Azure.
• Demonstrate an understanding of security considerations for Microsoft 365.
• Demonstrate an understanding of the components used to implement identity access management.
• Demonstrate an understanding of device and application management.

Personal Attributes

• Confidence in own abilities.
• Eagerness to learn and gain expert knowledge within a constantly evolving subject area.
• Fast assimilator of information and imaginative problem solver.
• Structured organiser, with an eye for detail.
• Appreciation of a quality approach.
• Strong relationship building skills.
• Strong analytical and numeracy skills.
• Ability to use initiative and work under pressure, prioritising to meet deadlines.
• Knowing when to ask for help and how to best leverage the team around you.
• Effective communication (written and verbal) with a wide variety of stakeholders.
• Demonstrable commitment to customer service.
• Able to demonstrate a passion for technology!