Mobile Roadside Technician

Direct Line Group; Watford; On-site; GBP 40,000 - 48,000; Full time

Job summary

A leading insurance provider in Watford is hiring for a vehicle technician role. You will diagnose and resolve issues on-site, ensuring minimal delay for customers. The position offers a base salary up to £40,000 with additional earnings potential and extensive benefits, including insurance discounts and a pension scheme. Ideal candidates will have a Category B driving license and preferred NVQ Level 2 in vehicle maintenance. This role provides flexibility, job satisfaction, and a supportive workplace culture.

Benefits

50% off home, motor and pet insurance

Free Green Flag breakdown cover

Employee discounts and cashback

Flexible benefits scheme

Qualifications

• Must be 21 years or older for insurance purposes.
• A current Category B driving licence is necessary.
• Experience in the Motor Repair industry is preferred.

Responsibilities

• Support customers by diagnosing and resolving vehicle issues.
• Utilize a Green Flag vehicle to assist customers.
• Collaborate with the dispatch team to improve the customer claims journey.

Skills

Empathy

Problem-solving skills

Vehicle repair techniques

Education

NVQ Level 2 in light vehicle maintenance

Job description

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. At Green Flag, we understand that breakdowns can turn a good day into a stressful one. By joining our team you’ll be an integral part of our expanding services — the backbone if you will — and enjoy a career with endless variety and a genuine sense of fulfilment. It’s Miles Better.

What you'll be doing

This is a permanent role in or around Watford or Boreham Wood.

You will be contracted to work 40 hours, four days a week, starting on a shift pattern with operating hours between 7am and 8pm, Monday to Sunday, with the opportunity to do overtime. You will be provided with a Green Flag vehicle and will start your day from your home. You will support customers by diagnosing issues and applying the appropriate repair or service to get their vehicle back on the move. Typical tasks include fuel-related issues, tyre repairs or changes, or battery replacements, with a full kit on board to assist. You will need to diagnose the problem and understand the requirements to resolve it, giving customers confidence to continue their journey without further interruptions.

• Up to £40,000 base salary dependent on experience, OTE £44k–£48k, plus an additional 9% of base salary employer contributed pension, plus overtime.

What you'll need

• To be 21 years or over for insurance purposes
• A current Category B driving licence is necessary
• NVQ Level 2 or similar accreditation in light vehicle maintenance is preferred
• Demonstrate empathy and a desire to always achieve the correct outcome
• Experience of the Motor Repair industry
• Experience of lone working (desirable)
• Utilise and apply up-to-date vehicle repair techniques
• Display and utilise best practice and first-class Health & Safety behaviours
• Collaboration with dispatch team to improve the customer claims journey
• Use self-initiative

We recognise we wouldn't be where we are today without our colleagues, which is why we offer excellent benefits designed to suit your lifestyle:

• 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
• Additional optional Health and Dental insurance
• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
• Buy as you earn share scheme
• Employee discounts and cashback

We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.

Be yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We’re delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you’re more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

A career at Green Flag offers endless variety and a genuine sense of fulfilment. Covering four 10-hour shifts each week, including possible 7am starts, 8pm finishes and some weekend work, each day presents new challenges, requiring expert problem-solving skills and plenty of technical know-how. With great training, and the opportunity to make a tangible difference to people’s lives, it’s a role that’s as personally gratifying as it is professionally rewarding.

Our benefits are about more than just the money you earn. They\'re about recognising who you are and the life you live – and supporting you with the things that matter both in and outside work.

The Basics

Holidays

• 22 days holiday rising to 30 days depending on your role. Plus the chance to buy and sell up to 5 days

Pension

• Company contributions of 9% of your salary towards your pension

Income protection

• Income protection on 50% of your salary for 5 years

Life assurance

• Life assurance cover at four times your salary

Discounts

• Breakdown cover
• Free Green Flag breakdown cover
• Insurance
• 50% off Direct Line Group products in Motor, Home and Pet insurance when you’re named on the policy
• Shopping
• Discounts and cashback savings across hundreds of other well-known brands

Flexibility

• Flexible benefits scheme
• Adjust your income protection, life assurance, and benefits package through our flexible benefits scheme
• Salary sacrifice
• Salary sacrifice scheme for fully electric and plug-in hybrid cars, and for private dental and medical cover
• Parental leave
• Enhanced maternity, paternity, shared parental, and emergency dependant leave

Wellbeing

• Employee Assistance Programme (EAP), offering information on financial and mental wellbeing as well as emergency support and advice
• Mental health first aid
• Trained mental health first aiders (MHFA) for support whenever you need it
• Volunteering opportunities through our partnership with Neighbourly
• Donation matching — Up to £50 a month to match any contributions you make to your local community

Our people at Green Flag say… Scroll for more.

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