Mobile Response Officer (Security)

Anchor Group Services Ltd; Chester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading security services provider in Chester is seeking a Mobile Response Officer to join their team. The role involves responding to alarm activations, conducting patrols, and maintaining security standards. Essential qualifications include a valid UK driving licence and SIA licence. Candidates should possess strong customer service skills and the ability to adapt to various situations. The position offers competitive pay and numerous employee benefits to support your career development.

Benefits

Employee Assistance Programme

Wage advances with ‘Wagestream’

Auto Enrolment Pension

Cycle to Work Scheme

Full uniform provided

Discounted SIA training

Qualifications

• Full UK Driving Licence is essential.
• Valid frontline SIA licence DS or SG is required.
• Checkable 5-year employment history is mandatory.

Responsibilities

• Protect client’s property through security services.
• Conduct thorough foot patrols and inspections.
• Respond to alarm activations and assess situations.

Skills

Excellent customer service skills

Conflict resolution

Good written and verbal communication

Basic computer/smartphone literacy

Time‑keeping skills

Education

Valid SIA licence

Full UK Driving Licence

5-year employment checkable history

Job description

Chester, United Kingdom | Posted on 24/12/2025

With a wide range of roles available nationwide, you can find your perfect fit at Anchor. A company is nothing without the people in it, and we pride ourselves on our commitment to you, and with perks like our own employee assistance programme, wage advances with ‘Wagestream’, and a dedicated manager, we are industry leading employers.

With hundreds of accredited online training options through our own Anchor Academy, you will be given the opportunity to progress your career in a way that suits you.

Apply today and become part of Team Anchor, we are excited to be a part of your journey.

Job Description

WorkingHours: 4 on 4 off shift pattern, 42 hours per week average (12 hours shift) - we have days & nights available, however, you must be flexible to cover day and night shifts when required.

Pay:£12.60 per hour

Location:Working out of Chester Business Park, CH49QE

Reporting to:Support ServicesManager

Overview

An exciting opportunity has arisen at Anchor Group Services, for an experienced Mobile Response Officer to join our established mobile response team based out of Chester Business Park.

As Mobile Response Officer, you will be responsible for alarm activations and deactivations, carrying out scheduled locking and unlocking of client buildings, and conducting mobile patrols to ensure the safety and security of multiple sites. You will also work closely with the Support Services Manager and our 24-hour Control Room to deliver an exceptional standard of service to our clients.

A full UK driving licence and a valid SIA Licence are essential, along with excellent customer service skills and the ability to adapt quickly to different environments and tasks.

Duties include:

• Protecting the client’s property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI’s) and site‑specific procedures
• Follow a set run sheets and completing appropriate documentation
• Secure client premises by reliably performing scheduled locking and unlocking procedures
• Conduct thorough foot patrols and detailed building inspections to identify and report any security risks or irregularities
• Respond promptly to alarm activations, assessing situations and taking appropriate action to safeguard property and people
• Carry out regular site and welfare checks to ensure the safety and well‑being of staff and visitors
• Liaise effectively with emergency services during incidents, providing clear information and support as required
• Perform routine company vehicle checks to ensure safety, compliance, and operational readiness
• Undertake parking enforcement and monitoring duties in line with client requirements and company policy
• Adapt quickly and appropriately to different environments and tasks while maintaining a strong security presence
• Provide detailed incident reports and maintain accurate logs for audit and compliance purposes
• Support ad‑hoc tasks such as supervising deliveries when required

Requirements

• Full UK Driving Licence - ESSENTIAL
• Valid frontline SIA licence DS or SG - ESSENTIAL
• Full 5‑year employment checkable history - ESSENTIAL
• Basic vehicle upkeep and maintenance knowledge associated with a driving role
• Basic computer/smartphone literacy
• Experience of conflict resolution and the confidence to handle confrontational situations in the correct manner
• Good written and verbal communication
• Time‑keeping skills and punctuality
• Flexibility to meet the job requirements
• Access to a range of nationally recognised courses to help further your career, via the Anchor Academy
• Access to SIA and First Aid training at discounted rates, with financial support available
• Auto Enrolment Pension (if earnings reach the minimum requirement for auto‑enrolment)
• Stream access to pay as you earn it
• Cycle to Work Scheme Available
• Full uniform provided
• Free Employee Assistance Programme 24/7 including access to counselling
• Hospital Saturday Fund
• Reward and Recognition awards

What’s Next?

If you would like to be considered for this position, APPLY NOW and we will be in touch.

Other companies may call this role: Mobile Response Officer, Mobile Responder, Security Responder, Mobile Security Officer, Alarm CallOut Responder, Mobile Security Patrol Officer, Rapid Response Security Officer, Security Response Specialist, Mobile Surveillance Officer, Protective Services Response Officer, Emergency Response Security Agent, Field Security Officer, Security Operations Officer, Mobile Security Response Coordinator, Mobile Guard, Response Patrol Officer

Within commuting distance of: Liverpool, Chester, Wrexham, Birkenhead, Rhyl, Denbigh, Ruthin, Wallasey, West Kirby, Ellesmere Port, St Asaph, Runcorn, Widnes, Flintshire, Cheshire, Connah’s Quay, Flint, Mold

Anchor Group Services is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.