MINI Product Genius

BMW; Hereford; On-site; GBP 60,000 - 80,000; Full time

Job summary

An automotive company located in Hereford is seeking a MINI Product Genius to enhance customer experience and provide technical assistance on the MINI range. The candidate will manage the showroom environment, provide product demonstrations, and support customers at various stages of the sales journey. A full UK driving license is required. This position offers opportunities for technical certification training and career progression.

Benefits

32 days annual leave pro rata

BMW Academy Training

Qualifications

• Full UK Driving License is essential.
• Must be a team player, capable of working independently.
• Must maintain showroom to high standards.

Responsibilities

• Manage showroom environment and maintain required standards.
• Support vehicle movements in the showroom.
• Enhance customer experience through support at any stage of the sales journey.
• Maintain the booking system and handle customer enquiries appropriately.
• Provide product presentations and premium test drives.
• Develop and maintain knowledge of all products and competitors.
• Coordinate product launches and customer events with Sales Manager.

Skills

Technical knowledge of MINI range

Customer support

Communication skills

Teamwork

Job description

Cotswold Hereford is looking for a MINI Product Genius.

Your role

As a Product Genius you will be enhancing our customers experience by guiding them through the customer journey. You will help discover the customer’s wants and needs and provide them with technical knowledge on the ever evolving MINI range.

Working Hours: Monday to Saturday with a day off in the week

Responsibilities

• Managing showroom environment to ensure spec stands, environmental sheets, display plates, brochures, vehicles, finance examples, general housekeeping are maintained at required standard.
• Support site and showroom movement of vehicles.
• Enhancing the customer experience through product, technology and customer support at any stage during the sales journey.
• Maintain the MINI Product Genius booking system and handle any customer enquiries in line with expectation.
• Provide product presentations and demonstrations in a variety of mediums including customer videos, online content and virtual appointments.
• Provide premium test drive experiences for customers including static demonstrations.
• Provide customers with an enhanced experience at point of collection.
• This is achieved by providing technical support, ensuring that the vehicle is personalised to customer needs including their set up to MY MINI app.
• Develop and maintain a full knowledge of all products, accessories, prices and maintain marketplace knowledge around the key features of major competitors.
• Sharing best practice and product updates to all team members.
• Co-ordinate with the Sales Manager product launches and customer events supporting product and technology knowledge.

Your profile

You will provide our customers with technical and product assistance as well as maintain our showroom to a high standards. The successful candidate must be a team player, but also be able to work on their own initiative. Full UK Driving License is essential.

Rewards

• 32 days annual leave pro rata for part-time employees (inclusive of bank holidays)
• BMW Academy Training - Full manufacturer technical certification training with progression to become a Master Technician – Including electrical & hybrid maintenance.