Mid‑Market Customer Success Architect

Methodfi; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A prominent software company in the UK is seeking a Mid-Market Customer Success Manager to enhance customer relationships and drive business outcomes. In this role, you will manage a portfolio of customers, working closely with executives to ensure maximum ROI. The ideal candidate will have at least 3 years of experience in customer-facing roles and a growth mindset. Opportunities for travel to meet clients will be part of the job, enhancing collaboration and fostering strong partnerships.

Qualifications

• 3+ years of experience in customer-facing roles.
• Operational experience in start-up environments is preferred.
• Strong ability to collaborate with various stakeholders.

Responsibilities

• Manage a portfolio of Mid-Market customers and drive business outcomes.
• Project-manage initiatives with internal and external stakeholders.
• Monitor customer health and create success plans.

Skills

Relationship building

Project management

Strategic thinking

Growth mindset

Job description

A prominent software company in the UK is seeking a Mid-Market Customer Success Manager to enhance customer relationships and drive business outcomes. In this role, you will manage a portfolio of customers, working closely with executives to ensure maximum ROI. The ideal candidate will have at least 3 years of experience in customer-facing roles and a growth mindset. Opportunities for travel to meet clients will be part of the job, enhancing collaboration and fostering strong partnerships.