Merchant Activation Lead - Customer Operations & AI

Xpate; City of London; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A growing fintech company in London is seeking a Customer Operations Coordinator to streamline merchant onboarding and support. The ideal candidate will possess 3–5 years of customer operations experience, with a strong focus on improving operational processes. This role ensures alignment between Sales, Risk, and Tech teams, driving service excellence as merchants go live. The company offers a dynamic work environment with hybrid options and generous benefits.

Benefits

Flexible working hours

Private health insurance

Generous paid time off

Opportunity for growth and leadership

Qualifications

• 3–5 years in customer operations or support in fintech.
• Experience in regulated environments.
• Strong process maintenance and improvement skills.

Responsibilities

• Support creation of merchant lifecycle workflows.
• Execute and monitor SLAs and service quality.
• Coordinate operational issues and maintain consistency.

Skills

Customer service

Process execution

Cross-functional collaboration

AI understanding

CRM systems proficiency

Job description

A growing fintech company in London is seeking a Customer Operations Coordinator to streamline merchant onboarding and support. The ideal candidate will possess 3–5 years of customer operations experience, with a strong focus on improving operational processes. This role ensures alignment between Sales, Risk, and Tech teams, driving service excellence as merchants go live. The company offers a dynamic work environment with hybrid options and generous benefits.