Membership Experience Host - Everlast Gyms

Frasers Group; Swindon; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading fitness services provider is looking for a Membership Experience Host to enhance member experiences and support sales through exceptional customer service. This part-time role requires a passion for fitness and a positive mindset. Candidates should have good administrative skills and be target-focused. Flexibility in working shifts and dealing with operational duties is essential.

Benefits

20% discount across all facias

Frasers 1000 bonus scheme

Free Gym membership

Monthly Frasers Champion with double salary

Opportunity to deliver personal training sessions

Qualifications

• Passionate about fitness, administration and customer service.
• Willing to learn and develop specific competencies.
• Able to take on operational key holder duties as required.

Responsibilities

• Maximise every member and guest’s experience.
• Support sales and retention through excellent customer service.
• Contribute to cleaning and hygiene standards.
• Deal competently with member complaints.

Skills

Outgoing personality

Customer service

Administrative skills

Target focused

Fitness knowledge

Job description

Membership Experience Host - Everlast Gyms

2 days ago Be among the first 25 applicants

In our world the passion and ambition of our people have kept us moving. Their passion for fitness is second to none, their knowledge and service levels hook the customer, their drive and ambition to be the best is unrivalled.

Benefits

• 20% discount across all facias
• Frasers 1000 bonus scheme
• Free Gym membership
• Monthly Frasers Champion - winners get double their salary for the month
• Opportunity to deliver personal training sessions

Main Duties and Responsibilities

• To maximise every member and guest’s experience in our club.
• To support the sales and retention of memberships through excellent customer service.
• To contribute with the cleaning and hygiene standards of the club as and when required.
• To be a competent key holder of the club, covering shifts as and when required.
• To have a good understanding of the membership software system.
• Ensure you are always up to date with current Fitness Challenges, Class descriptions and gym floor focus and take part in these.
• Support the Fitness Manager with Gym Floor.
• Ensure that you have experienced the products and services on offer.
• Ensure the cleanliness of the Facilities are always above expectation by taking an active role in the upkeep of the club, with support from the full team.
• To drive the secondary, spend KPI targets.
• To competently deal with every member complaint you experience, and ensure the relevant manager is made aware.

Qualifications

• Of an outgoing personality, with a positive mindset
• Competent with all administrative duties.
• Driven and ambitious with a keen desire to learn and develop both behaviours and competencies specific to the role.
• Willing and able to participate in learning and development opportunities, to progress both your competencies and career.
• Able to drop into operational key holder duties as and when the business requires.
• Passionate about fitness, administration and customer service.
• Flexible – to work shifts to suit the needs of the business, and to take on additional duties where required to support your team members.
• Target focussed – to support the club with sales and retention towards achieving success for the business.

Additional Information

• Think without limits - Think fast, think fearlessly and take the team with you.
• Own it and back yourself - own the basics, own your role and own the results.
• Be relevant - Relevant to our people, our partners and the planet.

Job Details

• Seniority level: Not Applicable
• Employment type: Part-time
• Job function: Other
• Industries: Wellness and Fitness Services