Membership Experience Host

Everlastfitnessclubs; United Kingdom; On-site; GBP 15,000 - 25,000; Part time

Job summary

A leading fitness company in the United Kingdom is seeking a part-time member services representative to enhance customer experience and support membership sales. Ideal candidates will be outgoing, flexible, and passionate about fitness. Responsibilities include maximizing member experience, maintaining club cleanliness, and ensuring excellent customer service. Opportunities for learning and development are available.

Benefits

20% discount across all facias

Fraser 1000 bonus scheme

Free gym membership

Opportunity to deliver personal training sessions

Qualifications

• Driven and ambitious with a keen desire to learn.
• Willing to participate in learning opportunities.
• Ready to drop into operational key holder duties.

Responsibilities

• Maximise member and guest experience.
• Support sales and retention of memberships.
• Contribute to the club's cleaning and hygiene standards.
• Act as a competent key holder covering shifts.
• Maintain cleanliness of facilities above expectation.

Skills

Outgoing personality

Competence with administrative duties

Passionate about fitness

Flexible

Target-focused

Job description

Company Description

Everlast Gyms is driven by a passion for fitness and an unrivalled commitment to customer service. Our people keep us moving with their ambition, knowledge, and service levels that hook the customer. Their drive to be the best sets us apart.

Benefits

• 20% discount across all facias
• Fraser 1000 bonus scheme
• Free gym membership
• Monthly Fraser Champion – winners receive double their salary for the month
• Opportunity to deliver personal training sessions

Job Description

Main Duties and Responsibilities

• Maximise every member and guest’s experience in our club.
• Support the sales and retention of memberships through excellent customer service.
• Contribute to the cleaning and hygiene standards of the club when required.
• Act as a competent key holder of the club, covering shifts as required.
• Have a good understanding of the membership software system.
• Keep up to date with current fitness challenges, class descriptions and gym floor focus, and take part in these.
• Support the Fitness Manager with gym floor duties.
• Experience the products and services on offer.
• Maintain cleanliness of facilities above expectation by actively upkepping the club with support from the team.
• Drive secondary spend KPI targets.
• Deal competently with every member complaint and ensure the relevant manager is made aware.

Qualifications

• Outgoing personality with a positive mindset.
• Competence with all administrative duties.
• Driven and ambitious with a keen desire to learn and develop role‑specific behaviours and competencies.
• Willing and able to participate in learning and development opportunities to advance competencies and career.
• Ready to drop into operational key holder duties when the business requires.
• Passionate about fitness, administration and customer service.
• Flexible – work shifts to suit business needs and take on additional duties to support teammates.
• Target‑focused – support the club with sales and retention to achieve business success.

Additional Information

Approach this opportunity at Fraser Group with the fearless mindset needed to grow the brand experience. Live and breathe our principles:

• Think without limits – think fast, think fearlessly and bring the team along.
• Own it and back yourself – own the basics, your role and results.
• Be relevant – relevant to our people, our partners and the planet.

Seniority level: Not Applicable

Employment type: Part‑time

Job function: Design, Art/Creative, and Information Technology

Industries: Wellness and Fitness Services

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