Membership Experience Host

Everlastfitnessclubs; Llanelli; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading fitness club in Llanelli is seeking a Host to create a welcoming environment for members. You will drive membership sales, support retention, and ensure every visitor has a positive experience. This role includes opening and closing duties, along with promoting club products and maintaining cleanliness. The ideal candidate is enthusiastic about fitness and customer service, and possesses excellent administrative and sales abilities.

Benefits

Free gym membership

20% discount across all Frasers Group brands

Monthly awards with cash bonuses

Opportunity for personal training

Training and development opportunities

Qualifications

• Outgoing and positive attitude focused on customer experiences.
• Confidence in handling day-to-day club systems.
• Sales-driven mentality for membership and retention.
• Flexible and adaptable worker for varied shifts.
• Genuine interest in fitness and club products.

Responsibilities

• Welcome members and guests professionally.
• Support membership sales and retention initiatives.
• Promote products and services within the club.
• Maintain club cleanliness and hygiene standards.
• Open and close the club as a key holder.
• Perform administrative duties with the membership system.
• Participate in gym floor activities and promote member engagement.
• Address member feedback and complaints professionally.

Skills

Customer service

Sales focus

Flexibility

Administrative skills

Passion for fitness

Job description

Company Description

A Host at Everlast Gyms is the first friendly face our members see when they walk through the door. This member‑facing sales and service role is key to driving memberships, supporting retention, and ensuring every visitor feels welcome. You will also take on key holder responsibilities, contribute to club operations, and support the wider team in delivering an exceptional member journey.

Job Description

• Welcoming members and guests, ensuring every interaction is positive and professional.
• Supporting membership sales and retention by providing excellent service and guidance.
• Driving secondary spend KPIs by promoting products and services available in‑club.
• Maintaining a high standard of cleanliness and hygiene across the club.
• Acting as a competent key holder, opening and closing the club as required.
• Handling administrative duties, including use of the membership software system.
• Staying informed about fitness challenges, classes, and gym floor focuses, and actively taking part to promote engagement.
• Supporting the Fitness Manager and wider team in delivering gym floor initiatives.
• Ensuring member feedback and complaints are handled professionally and escalated when needed.
• Actively experiencing the products and services on offer so you can confidently recommend them to members.

Qualifications

• Outgoing, positive, and passionate about delivering great customer experiences.
• Confident in administration and able to handle day‑to‑day club systems.
• Sales‑focused, with the drive to hit membership and retention targets.
• Flexible and adaptable – able to work varied shifts and step into operational/key holder duties when needed.
• Passionate about fitness, with a genuine interest in our products and services.
• Ambitious, with a willingness to learn and develop your skills for future progression.

Why Join Us?

• Free gym membership.
• 20% discount across all Frasers Group brands.
• Monthly Frasers Champion awards – winners receive double their salary for the month.
• Opportunity to deliver personal training sessions (if qualified).
• Training and development opportunities to grow your career.

At Frasers Group, we live by our principles:

• Think without limits – move fast, think fearlessly, and take the team with you.
• Own it and back yourself – own the basics, your role, and the results.
• Be relevant – to our people, our partners, and the planet.