Medical Records Specialist

4COM (4Communication B.V); Sefton; On-site; GBP 22,000 - 27,000; Full time

Job summary

A growing legal team in Southport seeks a detailed-oriented individual to support medical records processing. You will liaise with various healthcare organizations to ensure accurate and timely requests. Ideal candidates should possess excellent communication skills and be proactive team players. Competitive benefits are offered, including a bonus scheme and flexible working arrangements.

Benefits

Bonus scheme

35 days holiday including bank holidays

Pension scheme with salary sacrifice option

Life Assurance Policy

Medicash policy for medical expenses

Flexible working environment

Qualifications

• Attention to detail to ensure accuracy and completeness of records.
• Strong client care and communication skills are essential.
• Motivated and organized individuals are preferred.

Responsibilities

• Request and review medical records and relevant documentation.
• Ensure records are processed in line with team SLA.
• Check records for compliance with GDPR.

Skills

Excellent attention to detail

Excellent client care and communication skills

Highly motivated, organised, and proactive

Ability to work as a team member

Tools

Proclaim or other software tools

Adobe

Microsoft

Job description

Be among the first 25 applicants.

Salary: £22,932

Location: Southport (Initially Office based – Hybrid once Induction is passed)

Medical Law Services, part of Fletchers Group, has a fantastic opportunity to join our growing team.

As a team member within the Medical Records Team, you will provide support to the legal teams within Fletchers Group, requesting medical records, processing incoming medical records bundles, and instructing cases for pagination. You will be a point of contact for the legal teams and the various Trusts/GP surgeries from whom records are requested.

In Return Fletchers Can Offer

• 35 hours working week
• Bonus scheme (subject to targets being met)
• 35 days holiday a year including bank holidays and Christmas Closure; you also have an option to purchase up to 3 extra days holiday per year, until you reach the maximum long service awards which are awarded after your 5th, 7th, and 9th full year of employment
• Pension scheme with tax‑efficient salary sacrifice option
• Life Assurance Policy
• Medicash policy to cover some dental, optical and other medical expenses
• Company sick pay
• Enhanced Maternity, Paternity and IVF schemes
• Flexible, agile working environment with a positive work‑life balance
• Varied calendar of funded company social events (check out Fletchers Group on LinkedIn)
• Monthly voucher awards for winning nominees

About Fletchers Group

Medical Law Services, part of Fletchers Group, is a rapidly growing law firm specialising in personal injury and clinical negligence law. We are based in the North‑West of the UK, with offices in Manchester, Liverpool, Leeds, Southport, Bolton and Cambridge. We offer fabulous benefits, apprenticeships, and internal progression – around 10% of colleagues are currently working on apprenticeships more than ever before and we are continuing to grow our L&D offering. We have a great culture and people that will support you and your goals.

More information about us can be found on our website: https://www.fletcherssolicitors.co.uk/about-us

Fletchers Group is an inclusive employer with a diverse workforce, which is why we welcome applications from all diversity groups and backgrounds. We're committed to providing a culture and environment where everyone can thrive. Fletchers understands and celebrates that no colleague is the same. We're proud of our work on the Disability Confident scheme, and we are signing up to other diversity standards to reflect our ethos.

Main Responsibilities

• Requesting all medical records and relevant documentation as directed on a specific case from various organisations
• Review of records to ensure the records received are complete; if missing records will need to be requested and any issue raised with the Legal Client Care Team
• Ensuring all medical records are processed and uploaded to the Case Management system in line with the team SLA
• Archiving and locating stored media ensuring the policy for handling of data is followed
• Checking records received are correct in accordance with GDPR

The above list is not exhaustive of any other tasks, which may be required.

Essential Skills And Experience

• Excellent attention to detail
• Excellent client care and communication skills (telephone and email)
• Be highly motivated, organised, and proactive
• Ability to work as a team member

Desirable Skills And Experience

• Experience of proclaim or other software tools such as Adobe, Microsoft

We reserve the right to close this role before the date specified depending on the calibre and volume of candidates.