Medical Receptionist II ENT-Fayetteville

Sjhsyr; Liverpool; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

A healthcare provider in Liverpool seeks a Medical Receptionist to support office operations and provide quality patient care. The ideal candidate has customer service experience and good communication skills. Responsibilities include managing calls, supporting daily operations, and maintaining confidentiality. Competitive pay range of $19.00-$26.85 per hour based on experience and qualifications.

Qualifications

• Experience in office operations and customer service.
• Training in office setting with exposure to various tasks.
• Ability to maintain confidentiality and professionalism.

Responsibilities

• Support office operations for efficient patient care.
• Promote a healthy work environment and collaborate with staff.
• Handle incoming and outgoing communications with courtesy.

Skills

Good communication skills

Customer service oriented

Attention to detail

Education

High school graduate or equivalent

Business school or formal secretarial training

One to two years’ experience

Tools

Multi-line telephones

PC and appropriate software

Office equipment

Job description

Medical Receptionist II ENT-Fayetteville

Join to apply for the Medical Receptionist II ENT-Fayetteville role at St. Joseph's Health

Overview

The receptionist is responsible for supporting office operations and works independently and interdependently with other office staff to provide efficient, cost effective, quality patient care.

Responsibilities

• Promote a healthy work environment
• Work collaboratively with CNY Family Group
• Review CCDs for CNY Family Group and route to appropriate team members
• Collaborate and communicate regularly with management regarding goals, needs/concerns
• Phone support – Incoming and outgoing phone calls
• Scanning and faxing documentation

General Performance Criteria

• Performs critical job functions that lead to a streamlined and efficient patient experience
• Attention to detail to ensure schedules are accurate based on provider preference sheets and office standards
• Meets performance measures in place for each job function and complete job functions by established review date
• Works collaboratively with staff and management

Communication

• Maintains confidentiality related to patients, family and employees and information specific to service area
• Answers the telephone and routes calls to proper person; records and delivers messages when unavailable
• Uses appropriate diction and grammar in conversations

Customer Service

• Employs professional manners and tact in all dealings
• Obtains necessary information while remaining courteous about interruptions caused by other calls or events
• Customer service oriented and adheres to hospital confidentiality statements

Service Specific Skills

• Receives and distributes messages, packages and supplies to the appropriate person or place
• Manages day-to-day operations of the specific service or environment
• Maintains a safe and secure environment

Equipment

• Displays competency related to job skills, including PC terminals, telephones, copier, e-mail system, and fax machine

Education, Training, Experience, Certification And Licensure

High school graduate or equivalent; business school or formal secretarial training is a plus. One to two years’ experience preferred. Participates in orientation and continuing education and updates knowledge and skills related to areas of expertise.

Special Equipment, Skills, Or Other Requirements

Multi-line telephones, PC and appropriate software knowledge, knowledge of office equipment and supplies. Solid understanding of service-related terminology. Good communication skills (oral and written) and interpersonal skills. Customer service oriented.

Work Environment And Hazards

Office setting; exposure levels as applicable. Remote option may be available following training. Training in office for 4 to 8 weeks with the option to shift to remote work based on office needs and productivity.

Physical Demands

Light work – standing, walking, sitting, and lifting.

Work Contact Group

All services, employees, medical staff, patients, visitors, and regulatory/professional agency staff.

Supervised By

Manager or Coordinator

Pay Range: $19.00-$26.85 per hour. Pay is based on experience, skills, and education.

Equal Opportunity

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

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