Medical Receptionist

NHS; High Wycombe; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in High Wycombe seeks an administrator to undertake various administrative duties within a multidisciplinary team. Responsibilities include processing documents and reports, managing patient communications, and supporting clinical staff. Candidates should have GCSE qualifications in Mathematics and English, along with relevant experience in a healthcare setting. Proficiency in EMIS is preferred. The role requires a flexible individual willing to commit to set shifts.

Qualifications

• Educated to GCSE level or equivalent.
• Experience working in a health care setting.
• Experience working with the general public.

Responsibilities

• Receive and process correspondence from external agencies.
• Scan and log documents appropriately.
• Initiate contact and respond to requests from patients.
• Manage patient healthcare records accurately.
• Support clinical staff with various tasks.

Skills

Communication Skills

Flexibility

Teamwork

Customer Service

Education

GCSE Mathematics & English (C or above)

AMSPAR Receptionists Qualification

NVQ Level 2 in Health and Social Care

Tools

EMIS

Job description

To be responsible for undertaking a wide range of administrationduties and the provision of general support to the multidisciplinaryteam. Duties can include but are notlimited to, scanning and processing of documents, processing and filteringmedical reports and letters via DOCMAN; some reception duties including greetingand directing patients, effective use of the appointment system, bookingappointments, processing of information and assisting patients as required.

To act as the central point of contact for patients letters,reports and other such documentation and ensuring the distribution ofinformation, messages and enquiries for the clinical team, liaising withmultidisciplinary team members and external agencies such as secondary careand community service providers.

Applicants must be able to cover either of the following shifts:

Afternoon shift: 1:00 pm 6:30 pm

Candidates unable to commit to the above shift patterns will not be considered.

Knowledge of EMIS is desirable (but not essential).

Main duties of the job

Thefollowing are the core responsibilities of the administrator. There may be onoccasion, a requirement to carry out other tasks; this will be dependent uponfactors such as workload and staffing level

About us

Chiltern House Medical Centre offers clinical services to NHS patientswho need to be sure of the very highest standards. But it's how we do what wedo that makes the difference. We aim to deliver a genuinely caring andthoughtful patientcentred services. From first referral through diagnosisto effective treatment we promise true professionalism. No patient will bediscriminated against on the grounds of race, gender, social class, age,religion, sexual orientation, appearance, disability or medical condition. Atthe practice, patients come first

Job responsibilities

Core Responsibilities

The following are the core responsibilities of the administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Receive correspondence from external agencies and process accordingly

b. Scanning documents to the relevant software programme and logging them

c. Filtering documents suitably according to need and passing to the relevant clinicians to read and action

d. Initiating contact with and responding to, requests from patients, team members and external agencies

e. Photocopy documentation as required

g. Input data into the patients healthcare records as necessary

h. Manage all queries as necessary in an efficient manner

i. Maintain a clean, tidy, effective working area at all times

j. Support all clinical staff with general tasks as requested

k. Completion of administrative tasks in relation to patient results and letters

l. Demonstrate flexibility and adaptability in managing changing workloads and priorities, ensuring smooth operation of administrative functions.

m. Proficient in using EMIS (Egton Medical Information Systems) for accurate data entry, record management, and communication support.

Secondary Responsibilities

In addition to the primary responsibilities, the receptionist may be requested to:

a. Maintain and monitor the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service

e. Partake in audit as directed by the audit lead

f. Action incoming faxes when necessary

g. Scan patient-related documentation and attach scanned documents to patients healthcare records

h. Complete opening and closing procedures in accordance with the duty rota

Person Specification

Qualifications

• Educated to GCSE level or equivalent;
• GCSE Mathematics & English (C or above);
• AMSPAR Receptionists Qualification;
• NVQ Level 2 in Health and Social Care;

Experience

• Experience working with the general public.
• Experience working in a health care setting;