McDonald's Restaurant Host - Weekends & Key Hours - £13.01 P/H

McDonald's; Manchester; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading fast food chain in Manchester is seeking a Restaurant Host to enhance the customer experience. You will welcome guests and ensure they have memorable visits. Successful candidates will possess outstanding customer service skills, creativity, and the ability to thrive in a fast-paced environment. Join us for an exciting opportunity with benefits like meal allowances and employee discounts.

Benefits

Holiday pay

Service Awards

Meal allowance

Employee discounts

Qualifications

• Genuine smile and enthusiasm, ability to connect with customers.
• Experience in a fast-paced environment preferred.
• Receptive to the needs of customers and team members.

Responsibilities

• Welcome customers into the restaurant.
• Create ‘feel-good moments’ to enhance customer experience.
• Suggest improvements to customer service.

Skills

Customer service

Interpersonal skills

Ability to work under pressure

Creativity

Job description

The Restaurant Host role is driven by a desire to continuously improve the customers’ experience, this important role finds you at the heart of our business in our customer dining areas.

Absolutely, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile, enthusiasm, energy, plus an ability to connect with customers and make them feel valued.

Responsibilities

• To welcome our customers into the restaurant.
• Use your initiative to help create ‘feel-good moments’ during their visit.
• Never accept less than the best. To be on hand to ensure our customers receive any help or support they require.
• Ensure our customers leave the restaurant with a memorable experience.
• Be creative! You will work closely with the restaurant management team to suggest improvements to our customer service experience, using all of your training and skills.

Working as part of a fast-moving, high energy team, you will be instrumental in delivering an exceptional service to all of our customers. The ability to build rapport with others in a genuine and natural way is key for this role. You are able to lift the mood of those around you and can inspire others to look for ways to improve their own performance. You are naturally receptive of the needs of others and are always looking for new ways to exceed expectations and delight customers. You are always respectful, even when under pressure, and are able to confidently suggest ways to improve. An expert in customer recovery and delivery of feel-good moments. The ability to maintain high energy levels whilst working both efficiently and productively is essential.

Benefits

Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more....

McDonald’s UK has been around for over 50 years! We are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.