Matchday Steward Area Manager

Kia Oval; City of London; On-site; GBP 80,000 - 100,000; Part time

Job summary

A sports venue based in London is seeking a Matchday Steward Area Manager to oversee stewarding operations during match days. The ideal candidate will possess strong leadership and communication skills, and must commit to 90% of matchday fixtures. This role offers £19.80 per hour and includes a complimentary meal during each shift.

Benefits

Complimentary meal and drink

Flexible hours

Qualifications

• Must be 18 or over with full right to work in the UK.
• Physically fit and mobile.
• Previous management experience is essential.

Responsibilities

• Monitor staff and ensure smooth running of assigned area.
• Respond to minor incidents and ensure health and safety procedures are covered.
• Complete post-matchday reports for feedback.

Skills

Leadership

Excellent communication skills

Customer service

Multi-tasking

Accountability

Education

Level 3 Certificate in Spectator Safety Supervision

Job description

Matchday Steward Area Manager – Surrey County Cricket Club

Join to apply for the Matchday Steward Area Manager role at The Kia Oval. The position is based at The Kia Oval in Surrey and involves managing stewarding operations during match days.

Hours Of Work

• Casual – Part Time
• Hours vary depending on match schedules
• Weekend and bank holiday availability required

The Position

We are currently seeking forward‑thinking individuals who ideally hold a Level 3 Certificate in Spectator Safety Supervision or possess a highly transferable skillset to become part of our matchday team as Area Managers. The role requires a commitment to 90 % of matchday fixtures and is open to those who want to make a difference.

You will be managing a team of supervisors, customer safety stewards, and SIAs. Your top priority will be the organisation and management of your team and the smooth running of the operation in your assigned area. Excellent management skills and the ability to work efficiently in a team are essential. You must be able to show leadership qualities, integrity, and professionalism at all times.

What You’ll Do

• Assume a proactive approach to monitoring your staff and assigned area.
• Respond to minor incidents and communicate with event control to ensure smooth resolution.
• Ensure pre‑event briefings cover health and safety procedures, evacuation points and other key event information.
• Report any suspicious activity, incidents or potential hazards to the chief steward or event control and undertake any immediate action required.
• Provide information and assistance to spectators and staff arriving at the Kia Oval.
• Assist with the evacuation of the venue and direct spectators to the relevant holding areas as directed by the chief steward or event control.
• Resolve spectator/crowd disruptions as required.
• Complete post‑matchday reports to provide feedback and operational insights.
• Oversee staff management via the Ubeya system.

Requirements

• Candidate must be aged 18 or over with a full right to work in the UK.
• Physically fit and mobile.
• Great communication skills – both written and verbal.
• Excellent customer service skills.
• Ability to multi‑task and prioritise effectively.
• Accountability and ownership.
• Excellent leadership and time‑keeping skills.
• Well presented at all times.
• Previous management experience is essential.
• Can commit to 90 % of season fixtures.

Desirable Skills

• Having or working towards a Level 3 Certificate in Spectator Safety Supervision.

Key Information

• Surrey County Cricket Club’s cricket season runs from April to September.

Salary and Benefits

• £19.80 per hour excluding holiday pay.
• Complimentary meal and drink provided each matchday shift.

To Apply

Please submit your CV along with a cover letter outlining why you are suitable for this role. Include a specific example that demonstrates your ability to lead a team effectively during a live event or manage staff performance in a fast‑paced environment.

Equal Opportunity Statement

Surrey County Cricket Club will ensure that all existing and potential employees receive equal consideration and is committed to the elimination of unlawful or unfair discrimination on the grounds of any of the protected characteristics. We are actively encouraging applications from a diverse range of applicants to ensure we are attracting and hiring candidates who may be underrepresented in the organisation. We particularly encourage applications from Women and BAME backgrounds in line with our strategic vision and business priorities. The club is committed to safeguarding and protecting children, young people, and adults at risk. All posts are subject to a vetting process, including criminal record checks where required, and the seeking of references. We have policies and procedures in place to promote safeguarding and safer working practice across our organisation.