Market Street Customer Experience Leader

Morrisons; Norwich; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK supermarket is seeking a Customer Service Manager in Norwich. You will lead a team to deliver outstanding customer service and manage operational routines effectively. Ideal candidates have experience in a fast-paced environment and possess strong communication skills. This role offers a competitive salary, generous benefits including a bonus, private healthcare, and a supportive work environment. Candidates should have a passion for customer service and the ability to build strong relationships with team members and customers alike.

Benefits

Competitive salary

Generous bonus

Private healthcare

Colleague discount

Maternity and adoption leave

Qualifications

• Experience in managing a team in a fast-paced retail or hospitality environment.
• Ability to adapt to change and effectively challenge situations.
• Excellent communication skills to share knowledge and best practices.

Responsibilities

• Lead and empower colleagues to deliver outstanding customer service.
• Respond to customer feedback and ensure market-leading availability.
• Manage staffing schedules and conduct performance reviews.

Skills

Team management

Communication

Relationship building

Flexibility

Customer focus

Job description

A leading UK supermarket is seeking a Customer Service Manager in Norwich. You will lead a team to deliver outstanding customer service and manage operational routines effectively. Ideal candidates have experience in a fast-paced environment and possess strong communication skills. This role offers a competitive salary, generous benefits including a bonus, private healthcare, and a supportive work environment. Candidates should have a passion for customer service and the ability to build strong relationships with team members and customers alike.