Manufacturing Systems Support Specialist

XL Specialized Trailers, Inc.; Manchester; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A manufacturing company in the UK is seeking a Manufacturing Systems Support Specialist to provide frontline support for technology issues affecting production and office users. This hybrid IT role involves maintaining shop-floor systems, configuring devices, assisting with ERP troubleshooting, and ensuring stable operations in a fast-paced environment. The ideal candidate will have 2-4 years of experience in IT support, strong troubleshooting skills, and the ability to communicate effectively with shop-floor personnel.

Qualifications

• 2-4 years experience in IT support or manufacturing technology environments.
• Hands-on troubleshooting of scanners, printers, and networked devices.
• Ability to provision new hardware and create virtual machines.

Responsibilities

• Provide first-response support for computers and devices.
• Support CNC workstation uptime and troubleshoot connectivity.
• Assist in implementing shop-floor management applications.

Skills

Troubleshooting of Windows systems

Basic SQL experience

Communication with shop-floor personnel

Support for manufacturing technology

Tools

Zebra barcoding equipment

VMware

Hyper-V

Job description

Position Summary

The Manufacturing Systems Support Specialist is a hybrid IT and operational technology role responsible for frontline support, shop‑floor systems reliability, and light ERP/SQL troubleshooting. This position serves as the first responder for technology issues affecting production and office users while supporting the implementation and maintenance of manufacturing systems, hardware, and network‑connected devices. The role ensures stable operations across the facility and collaborates closely with the Business Systems Manager and production teams.

Reports To

Business Systems Manager

Key Responsibilities

• Provide first‑response support for computers, mobile devices, scanners, printers, and production PCs.
• Support CNC workstation uptime, including hardware, OS, and connectivity troubleshooting.
• Configure, deploy, and maintain shop‑floor devices such as barcode scanners, tablets, and HMIs.
• Assist in implementing shop‑floor management/MES‑lite applications and related hardware.
• Run network wiring, terminate cabling, and assist in access point installations.
• Support virtual server provisioning and workstation imaging.
• Conduct basic SQL queries and assist with ERP troubleshooting under the Business Systems Manager.
• Maintain documentation, device inventories, and standard operating procedures.
• Provide support for production process improvements and small‑scale automation initiatives.

Required Qualifications

• 2‑4 years experience in IT support, systems support, or manufacturing technology environments.
• Hands‑on troubleshooting of Windows systems, scanners, printers, and networked devices.
• Basic SQL experience (SELECT queries, basic joins).
• Experience with ERP systems or manufacturing software.
• Ability to support wiring runs, access points, and basic infrastructure tasks.
• Ability to provision new hardware and create virtual machines.
• Strong communication skills, especially with shop‑floor personnel.

Preferred Qualifications

• Experience with barcoding and labeling equipment (Zebra, Honeywell, etc.).
• Exposure to MES or shop‑floor traveler systems.
• Basic PowerShell or scripting ability.
• Familiarity with virtualization technologies (VMware, Hyper‑V).
• Understanding of CNC/PLC‑connected devices.

Behavioral Competencies

• Service‑oriented and responsive to user needs.
• Works effectively in a fast‑paced manufacturing environment.
• Strong troubleshooting and documentation habits.
• Curious, resourceful, and able to learn new technologies.