Manchester Facilities Helpdesk Lead – SLA Focus

Apleona GmbH; Manchester; On-site; GBP 30,000; Full time

Job summary

A leading facilities management company based in Manchester is seeking a Facilities Helpdesk Lead to oversee operations, manage a team, and ensure efficient service delivery. The role involves daily mentoring, liaising with various stakeholders, and monitoring performance against service level agreements. Ideal candidates should possess strong leadership skills and experience with CAFM systems. This is a fantastic opportunity in a busy and friendly work environment, offering competitive salary and benefits.

Benefits

Salary – £30,000.00 per annum

25 days annual leave plus bank holidays

Employee discounts via Perkbox

Cycle to work scheme

Access to a virtual GP

Access to a health & wellbeing app

Training opportunities

Qualifications

• Good verbal and written communication and numerology skills.
• Experience in using all Microsoft applications.
• Strong leadership and team-coordination skills.
• Problem-solving and decision‑making capabilities.
• Professional and customer‑focused.
• Proactive, reliable, and adaptable.

Responsibilities

• Lead and support the Helpdesk team.
• Delegate queries received through the shared inbox.
• Communicate with engineers and on-site teams.
• Monitor workload ensuring timely handling of requests.
• Perform weekly performance reviews on CAFM System.

Skills

Good verbal and written communication skills

Experience in using Microsoft applications

Strong leadership skills

Problem-solving capabilities

Customer-focused mindset

Adaptability

Team spirit

Ability to manage competing priorities

Experience in dealing with a high-demanding industry

Experience working on CAFM systems

Tools

CAFM systems

Vantify

Navision

Job description

A leading facilities management company based in Manchester is seeking a Facilities Helpdesk Lead to oversee operations, manage a team, and ensure efficient service delivery. The role involves daily mentoring, liaising with various stakeholders, and monitoring performance against service level agreements. Ideal candidates should possess strong leadership skills and experience with CAFM systems. This is a fantastic opportunity in a busy and friendly work environment, offering competitive salary and benefits.