Management Capability Partner

Costa; St Albans; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading coffee brand is seeking a Management Capability Partner to design and facilitate global Leadership development programmes. The role involves consulting on capability needs, driving engagement through compelling storytelling, and partnering with stakeholders to create learning plans. Ideal candidates will have experience in leadership development, strong facilitation skills, and a proactive approach in global organisations. This position offers flexible work arrangements and a vibrant team environment based in St Albans.

Benefits

Share Investment Plan

Smart pension with matched contributions

Costa Financial Support Fund

50% discount in all Costa-owned stores

Private medical cover

Qualifications

• Expert in Leadership development with experience in consulting and evaluating impact.
• Proficient in facilitating/global learning programmes with senior leaders.
• Strong communication skills and ability to influence stakeholders.

Responsibilities

• Design and facilitate global Leadership development programmes.
• Consult on capability needs and create tailored learning plans.
• Drive engagement through compelling storytelling and communication.

Skills

Leadership development

Stakeholder engagement

Coaching

Facilitation skills

Consultancy

Job description

At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.

Our teams make a difference. Whether that’s working on new tech for the perfect pour, helping our teams grow, creating award-winning campaigns, crunching the numbers, or developing the latest exciting menu item; together, we stir up success.

We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee-growing communities and help your local community too.

We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.

And as a Management Capability Partner, there’s never been a better time to join.

So, why Costa?

We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some brilliant perks to sweeten the deal:

• Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)
• A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
• The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
• 50% discount in all Costa-owned stores, and 25% off in other participating stores
• Private medical cover thanks to our Private Healthcare scheme
  And that’s not all. Explore even more of our perks here.

What you’ll do

Being a Management Capability Partner is about so much more than bringing our coffee to the world. It’s your chance to stir up real success – which means you’ll be:

• Designing and facilitating global Leadership development programmes, facilitating team effectiveness session, alongside 121 Coaching Senior Leaders as part of our Coaching Culture Strategy
• Partnering with stakeholders to consult on capability needs and translate them into learning plans
• Driving engagement and participation through compelling storytelling and communications
• Managing external suppliers and budgets to ensure cost-effective solutions with measurable ROI
• Using data and insights to continuously improve learning solutions and demonstrate impact

Who you are

It’s your unique ingredients we’re interested in:

• An expert in Leadership development, with clear experience and examples of consulting, designing, facilitating, and evaluating impact, including digital solutions
• A visionary who can evolve learning approaches to bring them into the flow of work
• A communicator with strong facilitation skills and the ability to influence senior stakeholders
• A proactive change agent with experience in global, matrixed organisations
• Skilled in consultancy, collaboration, and navigating complexity with a can-do attitude

Where you’ll work

This role is field based position. Right now, our Support Centre teams work flexibly, blending home working with in-person time whenever it matters most – whether that’s a team moment, a creative session, or simply coming together to share ideas.

We’re excited to be moving into a new home for our brand in St Albans in January 2027 – an inspiring space from which our Support Centre teams will work three days a week to connect and collaborate in-person to bring our bold ambition to life.

Reimagining coffee experiences to make a difference

We’ve been changing the coffee game since day one. Founded by two pioneering brothers back in 1971, that innovative spirit (and love for great coffee) lives on in our cups, communities and Costaristas all over the world. And there’s never been a better time to join us.

“ Costa is a strong, beloved brand, and it’s easy to see how I can make a real difference. ”

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