Maintenance Controller

Touchstone Group; Bath; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading social enterprise is seeking a Maintenance Controller to manage maintenance for properties in Bath, England. Responsibilities include handling maintenance issues, liaising with various stakeholders, and ensuring timely payments. Candidates should have customer service experience and good IT skills. Training is available for those with less property management experience. After a successful probation period, the position offers hybrid working arrangements, combining office and home-based work.

Benefits

Competitive salary with yearly review

Training and development opportunities

Discounts and offers from various shops

Qualifications

• Property management experience is preferred, training is provided.
• Background in customer service is advantageous.
• Comfortable using various IT packages required.

Responsibilities

• Proactively manage Maintenance for a portfolio of properties.
• Triage maintenance issues to the correct contractor promptly.
• Liaise with tenants, contractors, landlords, and clients.
• Ensure timely completion of queries and prompt payment of invoices.

Skills

Customer Service Experience

Good IT skills

Stakeholder engagement skills

Time management

Fast-paced environment experience

Job description

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.

So, what are you waiting for? Join a Community that cares about you!

More About Your Role

We are looking to recruit a Maintenance Controller on a permanent basis. Reporting to the Operations Manager, you will proactively manage the Maintenance aspect of a portfolio of properties ensuring that client, company and statutory requirements are always met. You will triage all maintenance issues in a timely manner to the correct contractor, liaise with tenants, contractors, landlords and the client to ensure queries are completed promptly and efficiently, and pay suppliers’ invoices promptly.

The working hours for this role are Monday to Thursday 9am – 5.30pm and Friday 9am – 5pm. Once you have successfully completed your probation (6 months) we can offer hybrid working (3 days at home).

At Places for People, we prioritise safer recruitment. Therefore, a Basic DBS check is mandatory for this position.

For more information please download our job profile available on our website.

More About You

Property management experience is preferred for this role however it is not essential as training will be provided. The ideal applicant will have a background in customer service, be comfortable using various IT packages and have a track record of working with various stakeholders.

Experience / Skills

• Customer Service Experience
• Good IT skills
• Stakeholder engagement skills
• Time management
• Experience of working within a fast paced environment

Benefits

We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• Competitive salary, with a salary review yearly
• Training and development
• Extra perks including huge discounts and offers from shops, cinemas and much more.

What's next?

If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.