Main - Team Leader

Whsmithcareers; Glasgow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail franchise in Glasgow is seeking a Team Leader to inspire the team and deliver exceptional customer service. You will guide team members, create a supportive culture, and ensure operational standards are met. Ideal candidates should have leadership experience in retail, excellent communication skills, and a passion for motivating teams. This role offers a competitive salary, benefits, and opportunities for personal development.

Benefits

Salary and pension scheme

Paid annual leave

Employee discounts

Employee Assistance Programme

Qualifications

• Current/recent retail leadership experience preferred in a fast-paced environment.
• Ability to build strong relationships and communicate clearly and effectively.
• Experience of supporting employee training and development.

Responsibilities

• Lead and inspire the team to provide exceptional customer service.
• Create a culture of learning and development within the team.
• Support colleagues in an inclusive and welcoming environment.

Skills

Retail leadership experience

Customer service excellence

Communication skills

Team motivation and support

Job description

As a Team Leader, in our M&S Food Franchise store at Glasgow Queen St Station, you’ll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues to be proud to share their journey with us.

What being a Team Leader is all about?

• Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan.
• Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness.
• Supporting our colleagues in an environment where everyone feels valued and welcome.
• Creating a sense of pride within the store to ensure we are operating safely and legally.

What our Store Leadership Team would love to see:

• Current/recent retail (or similar) leadership experience (preferably in a fast-paced environment) with working knowledge of KPI’s such as ATV.
• Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor.
• Flexibility of approach that will allow you to support other stores in the area when needed.
• Ability to build strong relationships and communicate clearly and effectively.
• Experience of supporting employee training and development, and motivating teams to deliver their best.

How we reward our teams:

We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.

Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.

About us:

WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better!

WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.