Main Store Manager Grade 4

Whsmithcareers; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading retail company in Manchester is seeking a Store Manager for their M&S Simply Food store. You will lead and motivate your team to deliver outstanding customer service and meet business objectives. Key responsibilities include managing team performance, fostering a supportive work culture, and ensuring operational safety. Ideal candidates will have experience as a Store Manager in fast-paced environments, demonstrating strong organizational skills and the ability to influence stakeholders. Employee benefits include up to 50% discounts, a generous holiday allowance, and an Employee Assistance Programme.

Benefits

Employee discounts (up to 50%)

Employee Assistance Programme

Pension scheme

33 days holiday including bank holidays

Qualifications

• Current Store Manager or equivalent in a fast-paced food retailer or similar environment.
• Ability to motivate and energize the team to deliver exceptional service.
• Experience in managing the employee lifecycle from recruitment to performance reviews.
• Proven experience in developing team members in a supportive environment.

Responsibilities

• Lead and inspire the team to provide exceptional customer service.
• Drive a high performing team to achieve great sales results.
• Create a culture of learning, support, and recognition.
• Manage store performance and operational safety.

Skills

Team leadership

Customer service

Strong organization skills

Stakeholder management

Job description

Our teams work hard to make customer and colleague journeys in life possible, we offer our amazing products to everyone on any of life’s journeys. We are particularly proud of the great partnerships we have with M&S.

WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services.

As a Store Manager in our M&S Manchester Simply Food store, you’ll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues to be proud they’re starting and sharing their journeys with us.

What being a Store Manager is all about:

• Driving a high performing team to achieve great sales results.
• Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness, in an environment where everyone feels valued and welcome.
• Playing a key role to make sure your colleagues are supported, setting clear and measurable targets, which are reviewed regularly.
• Working with our Support Centre to share your knowledge of the local environment to maximise local opportunities and community involvement.
• Having a robust people and succession plan in place and working with the Region to support people development for all colleagues.
• Keeping teams up to date on store business performance and appropriately challenging what can be done to improve.
• Creating a sense of pride within the store to ensure both colleagues and customer facilities are of a good standard, and that we are operating safely and legally.

What our Store Leadership Team would love to see:

• Current Store Manager (or equivalent) in a fast-paced food retailer or similar environment.
• Someone who can energise, influence and motivate the team to deliver exceptional service and performance.
• Strong organisation skills för someone who is proactive and able to prioritise well, in a fast-paced retail environment.
• Experience of proactively leading from the front, getting stuck in and helping your team on the shop floor.
• Experience in managing the employee lifecycle from recruitment, onboarding and ongoing performance reviews.
• Proven people development experience, focused onmalink fostering a supportive, productive, efficient and inclusive environment.
• Strong stakeholder management experience, someone who can influence and communicate with your team, peers, Support Centre colleagues and senior stakeholders.

How we reward our teams:

We know you’ll work hard to make WHSmith aائزة and keep our customers happy so as well as your salary, pension scheme, holidays (Management - 33 days including bank holidays) and employee discounts (up to 50%), we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.

Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.

WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.