Luxury Guest Concierge for Seamless Stays

Daylesfordstays; Daylesford; On-site; GBP 25,000 - 30,000; Full time

Job summary

A luxury hospitality company in the UK seeks a Receptionist to be the first point of contact for guests at The Wild Rabbit. This role involves delivering a warm, professional experience and working closely with various departments to ensure a seamless guest journey. Ideal candidates will have previous experience in luxury hospitality and excellent communication skills. The position is full-time with a salary of £29,570.40 per annum, including potential gratuities.

Benefits

Discounts on products and experiences

Volunteering Days

Subsidised private medical insurance

Pension scheme with employer contributions

Life assurance cover

Mental health support through Employee Assistance Programme

Qualifications

• Previous experience in a luxury hospitality or boutique hotel environment preferred.
• Strong written and verbal communication skills with immaculate attention to detail.
• Excellent time management and ability to multitask in a fast-paced setting.

Responsibilities

• Serve as the first and lasting point of contact for every guest.
• Deliver a warm, polished and professional service across all channels.
• Handle all enquiries and special requests with composure and care.
• Coordinate arrivals and departures with attention to detail.
• Anticipate guest needs intuitively.
• Take ownership of each guest journey from first enquiry to post-departure follow-up.
• Collaborate closely with Front of House, Guest Experience and Housekeeping teams.

Skills

Previous experience in a luxury hospitality or boutique hotel environment

Strong written and verbal communication skills

Excellent time management

Confident use of Microsoft Office and booking systems

Valid UK driving licence

Naturally warm and professional

Calm and intuitive under pressure

Collaborative and solution-focused

Organised and precise

Curious and eager to learn

Tools

Microsoft Office

Opera

ResDiary

Job description

A luxury hospitality company in the UK seeks a Receptionist to be the first point of contact for guests at The Wild Rabbit. This role involves delivering a warm, professional experience and working closely with various departments to ensure a seamless guest journey. Ideal candidates will have previous experience in luxury hospitality and excellent communication skills. The position is full-time with a salary of £29,570.40 per annum, including potential gratuities.