Luxury Front Office Manager - Lead Guest Experience

Hyatt Hotels Corporation; City of London; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading hotel chain in London is seeking a Front Office Manager to support the Director of Rooms and ensure exceptional guest experiences. The role requires previous experience in hotel front office management within the luxury segment and excellent leadership, communication, and guest service skills. Join a dynamic team dedicated to providing outstanding hospitality. Opportunities for growth and discounts on hotel stays are available.

Benefits

12 complimentary nights a year across Hyatt Hotels worldwide

Discounted hotel stays for you and family/friends

Business attire laundered complimentary

Headspace membership

50% discount on food and beverages

Learning and development opportunities

Qualifications

• Previous experience in hotel front office management within the luxury segment is essential.
• Excellent leadership, communication, interpersonal, and guest service skills are required.

Responsibilities

• Support the Director of Rooms in the smooth running of the department.
• Coaching, training and developing the team to provide exceptional guest experiences.
• Collaborate with departments to ensure seamless experiences.
• Monitor financial performance and identify ways to maximise revenue.
• Recruit new team members and manage administrative duties.

Skills

Leadership skills

Communication skills

Interpersonal skills

Guest service skills

Job description

A leading hotel chain in London is seeking a Front Office Manager to support the Director of Rooms and ensure exceptional guest experiences. The role requires previous experience in hotel front office management within the luxury segment and excellent leadership, communication, and guest service skills. Join a dynamic team dedicated to providing outstanding hospitality. Opportunities for growth and discounts on hotel stays are available.