Luxury Front Office Manager - Guest Experience Leader

Maybourne Hotel Group; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury hotel chain in London is seeking a talented Front Office Manager to enhance guest experiences and lead the Reception team. The ideal candidate will have proven experience in a luxury environment and demonstrate outstanding service skills. Responsibilities include maximizing occupancy, maintaining high service standards, and developing team members. Join a renowned team known for their dedication to quality service and create lasting memories for guests.

Benefits

Subsidised monthly Podiatrist and Masseuse treatments

Eye test vouchers and contributions towards glasses

24-hour colleague assistance helpline

Complimentary all-day dining staff restaurant

Referral Scheme 'Introduce a Star'

Internal transfer and promotion opportunities

Preferential room rates across Maybourne

Qualifications

• Proven experience in a similar position within a luxury environment.
• Intuitive service with understanding of guest needs.
• Dedication to quality in product and service.

Responsibilities

• Creating memorable experiences for guests.
• Leading and developing the Reception and Guest Relations team.
• Maximizing occupancy and maintaining hotel reputation.

Skills

Proven experience in a luxury environment

Leadership and team development

Exceptional guest service skills

Immaculate personal presentation

Ability to work under pressure

Job description

A luxury hotel chain in London is seeking a talented Front Office Manager to enhance guest experiences and lead the Reception team. The ideal candidate will have proven experience in a luxury environment and demonstrate outstanding service skills. Responsibilities include maximizing occupancy, maintaining high service standards, and developing team members. Join a renowned team known for their dedication to quality service and create lasting memories for guests.