Luxury Client Experience Host - Elevate Guest Journeys

Goldsmiths Goldsmiths is Limited; Dudley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading luxury retail company in Dudley is seeking a Client Experience Host to deliver an exceptional experience for clients. In this role, you will support the sales team and engage with clients, ensuring they feel valued and welcomed. Ideal candidates should possess exceptional communication skills and have experience in hospitality or luxury retail. This role offers a range of benefits including a holiday purchase scheme and enhanced maternity pay.

Benefits

Holiday Purchase Scheme

24/7 Employee Assistance Programme

Generous Discount Scheme

Enhanced Maternity Pay

24/7 Virtual GP service

Enjoy Your Birthday Off

Free Wellbeing Tools

Share Save Scheme

Qualifications

• Detailed experience in hospitality or luxury retail.
• Strong understanding of exceptional customer experience.
• Experience working within a high performing team.

Responsibilities

• Support Sales Consultants and the wider store team.
• Engage with clients to create a personal, luxury experience.
• Perform a variety of tasks on the shop floor and administrative duties.

Skills

Exceptional communication and interpersonal skills

Experience within hospitality or luxury retail

Ability to build rapport and long‑lasting relationships with clients

Excellent organisational skills

Job description

A leading luxury retail company in Dudley is seeking a Client Experience Host to deliver an exceptional experience for clients. In this role, you will support the sales team and engage with clients, ensuring they feel valued and welcomed. Ideal candidates should possess exceptional communication skills and have experience in hospitality or luxury retail. This role offers a range of benefits including a holiday purchase scheme and enhanced maternity pay.