Lounge Host

Consortium of Lesbian, Gay, Bisexual and Transgender Voluntary and Community Organisations Limited; Greater London; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading voluntary organization in Greater London seeks a Lounge Host to create a welcoming lounge experience. You'll be responsible for exceptional customer service, maintaining a clean atmosphere, and ensuring guest satisfaction. Ideal candidates are friendly, communicative, and possess a background in hospitality or customer service. We celebrate diversity and inclusion, offering a supportive environment with excellent perks, including free meals and flexible working options.

Benefits

Free, tasty meals

Flexible working hours

28 days of holiday

Paid volunteering days

Career development opportunities

Pension schemes and life assurance

Exclusive discounts

Qualifications

• Strong communication skills and a professional demeanor.
• Ability to work as a team and adapt to different situations.
• Previous experience in hospitality or customer service preferred.

Responsibilities

• Greet guests in a warm and friendly manner.
• Provide excellent customer service and attend to needs.
• Support food and beverage preparation and presentation.
• Ensure cleanliness and presentation of lounge areas.
• Monitor and respond to guest feedback effectively.

Skills

Friendly, confident, and professional communication skills

Strong team player with a flexible approach

Ability to multitask and stay calm under pressure

Previous hospitality or customer service experience

Job description

Elior at work – Workdays Made Better with Great Food

A great workday starts withgreat food,and we know food at work should be more than just a sandwich at your desk. That’s why we bring exciting, fresh, and flexible catering to workplaces across the UK. Whether it’s a quick grab-and-go snack or a hearty lunch, with tech-powered ordering and diverse Maset, we keep teams happy, energised, and ready to take on the day.

Due to security checks required for this role, all candidates will be subject to a basic criminal record check and must be able to provide a continuous five year checkable work history with verified gaps in employment. Full details and dates of all periods of employment/unemployment/education must be provided for the previous five years.

What you’ll be doingingles…

As a Lounge Host, you will be the welcoming face of our premium lounge service, ensuring guests enjoy a high-quality, relaxed experience. From delivering exceptional customer service to maintaining a clean and inviting environment, you’ll help create a memorable atmosphere for all visitors.

• Greet guests in a professional, warm, and friendly manner
• Provide excellent customer service, attending to guests’ needs efficiently and politely
• Support the preparation, presentation, and replenishment of food and beverages
• Ensure all lounge areas are clean, well-presented, and stocked at all times
• Monitor guest feedback and resolve issues or escalatue when necessary
• Adhere to all company policies, including Health & Safety and Food Hygiene standards

specimen

What can you bring?

• Friendly, confident, and professional communication skills
• Strong team player with a flexible approach
• Ability to multitask and stay calm under pressure
• Previous hospitality or customer service experience desirable but not essential

Brilliant Work Deserves Brilliant Perks!

At Elior, we belief that when you love where you work, it shows. That’s why we make sure our team feels appreciated, supported, and set up for success! Here’s what’s waiting for you:

• Free, tasty meals - Enjoy tasty, nutritious food on us while you work!
• Flexible working עושה... - including part time rolesપુર, because life doesn’t run on a 9-5 schedule.
• Plenty of Time to Unwind - 28 days of holiday, and after two years, enjoy even more with 31 days.
• Leave for life’s important moments - whether family, personal or unexpected.
• Give back time - paid volunteering days for the causes you care about.
• Room to grow - career development and learning opportunities for all stages of your career.
• Financial security - pension schemes and life assurance.
• Exclusive discounts - save on entertainment, leisure, and even travel!

One small thing - we welcome you to apply using the name you feel most comfortable with! No need for legal++){ No need for legal names at this stage.

Why You’ll Love Working Here

We’re a people-first business with over 10,000 colleagues across the UK, serving everything from stadiums to hospitals, schools to workplaces. Our mission? Toenrich lives everywhere, every day.

And here’s the best part - 87% of our team say they’re proud to work here!Why? Because we create a place where you’re listened to, trusted, supported, and valued.

Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you’re passionate and ready to grow, we want to hear from you!

We Celebrate You!

At Elior, diversity and inclusion aren’t just policies, they’re who we are. We know that different perspectives make us stronger, and we’re dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed.

Need any support or adjustments during the application process? Just let us know - we’re happy to help!

Ready to join us? Hit ‘Apply Now’ and let’s chat!

If this job opportunity is not suitable, then check out the other LGBT friendly jobs across UK!