Loss Recovery Claims Handler

FMG; Huddersfield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading fleet incident management provider is seeking a Loss Recovery Claims Handler in Huddersfield. The role involves supporting customers through the claims process in non-fault motor accidents while ensuring high-quality service. Candidates should possess excellent customer service skills and a proactive approach to case management. With a starting salary of £23,874.98, there are also opportunities for bonuses and generous benefits including annual leave and pension contributions.

Benefits

Pension contributions

Life Assurance

Retail and Company discounts

24 days annual leave

Quarterly performance bonus

Wellbeing services

Qualifications

• Passion for delivering excellent customer service.
• Confidence in using telephone and office-based IT systems.
• Ability to meet deadlines and stay organized.

Responsibilities

• Investigate liability and negotiate settlements.
• Gather evidence from multiple sources.
• Prepare cases for court proceedings.

Skills

Excellent customer service

Effective communication

Organizational skills

Critical thinking

Team collaboration

Attention to detail

Proactive approach

Understanding of insurance

Job description

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Loss Recovery Claims Handler

Reference: NOV20257830

Expiry date: 16:00, Mon, 5th Jan 2026

Location: Huddersfield

Benefits: Pension, Life Assurance and Retail & Company discounts

Are you a driven individual with a passion for delivering exceptional customer service to progress cases and get the best outcome for our client’s? Do you thrive in a fast-paced environment where no two days are the same? If so, we have an exciting opportunity for you!

Join our Loss Recovery team, where you’ll support customers involved in non-fault motor accidents by helping them recover their losses and pursuing the responsible third party or their insurer for costs incurred as a result of the incident which will mainly include repairs and hire. You will manage your own caseload, ensuring both speed and quality of Loss Recovery while maintaining FMG’s proactive approach to claims handling.

Responsibilities will include:

• Investigating liability and negotiating settlement
• Gathering evidence from multiple sources
• Using intelligence tools to support decision-making
• Settling claims in the best interests of our clients
• Prepare cases for court proceedings

Join FMG as a Loss Recovery Claims Handler and enjoy some outstanding benefits …

• Salary – Starting from £23,874.98 or negotiable dependant on your level of experience, with a quarterly performance bonus earning up to an extra £3,800 annually!
• Annual leave – Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year. Of course, you’ll have public holidays too and an extra day off to celebrate your birthday!
• Pension – Employer contributions of 3%
• Financial Benefits – Enjoy the security of free life assurance, a save-as-you-earn scheme, a colleague referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.
• Wellbeing Services – Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
• Community – Great working environment in our new offices with fantastic modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme.
• FMGive – Ditch the desk and have a fully paid working day each year dedicated to volunteering support for our amazing local charities! Not to mention getting involved in our fantastic fundraising events that regularly take place in and out of the office.
• Motoring Benefits – Take advantage of exclusive colleague vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
• Stream – A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.

About You

• First and foremost, you’re a real people person, with a passion for delivering excellent customer service. You’ll hold a professional, personable, and positive telephone manner.
• You’ll be a confident user of both telephone and office-based IT systems.
• You’re highly organised with the ability to meet deadlines, and a team player with a proactive approach.
• You’ll strive to maintain the highest standards in your work, by having a keen eye for detail and pinpoint accuracy.
• You show your drive and ambition to succeed, being prepared to go above and beyond.
• You thrive in a team-working environment, where you can effectively collaborate with others and exhibit your critical thinking skills.
• A good understanding of the insurance industry would be essential.

About Us

FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services.

We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart.

We’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry‑leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.

We are agile. We are experts. We are imaginative. We are reliable.