Loss Recovery Claims Handler

ZIGUP plc; Huddersfield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading mobility solutions provider is looking for a Loss Recovery Claims Handler to join their team in Huddersfield. You will assist customers involved in non-fault accidents, managing cases and ensuring timely recovery of losses. Ideal candidates will have a strong customer service orientation, organizational skills, and a good understanding of the insurance industry. The company offers competitive pay, a performance bonus, and a variety of benefits including annual leave and a pension plan. Join us to thrive in a collaborative and inclusive work environment.

Benefits

Quarterly performance bonus

24 days annual leave

3% pension contributions

Life assurance

Wellbeing services

Vehicle-leasing schemes

Cycle to work scheme

Qualifications

• Passion for delivering excellent customer service.
• Confident user of telephone and IT systems.
• Highly organised with the ability to meet deadlines.

Responsibilities

• Investigating liability and negotiating settlement.
• Gathering evidence from multiple sources.
• Settling claims in the best interests of clients.

Skills

Customer service

Organisational skills

Team collaboration

Attention to detail

Insurance knowledge

Job description

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Loss Recovery Claims Handler

Reference: DEC20250062

Expiry date: 10:56, Wed, 21st Jan 2026

Location: Huddersfield

Benefits: Pension, Life Assurance and Retail & Company discounts

Are you a driven individual with a passion for delivering exceptional customer service to progress cases and get the best outcome for our client’s? Do you thrive in a fast-paced environment where no two days are the same? If so, we have an exciting opportunity for you!

Join our Loss Recovery team, where you’ll support customers involved in non-fault motor accidents by helping them recover their losses and pursuing the responsible third party or their insurer for costs incurred as a result of the incident which will mainly include repairs and hire. You will manage your own caseload, ensuring both speed and quality of Loss Recovery while maintaining FMG’s proactive approach to claims handling.

Responsibilities will include:

• Investigating liability and negotiating settlement
• Gathering evidence from multiple sources
• Using intelligence tools to support decision-making
• Settling claims in the best interests of our clients
• Prepare cases for court proceedings

Join FMG as a Loss Recovery Claims Handler and enjoy some outstanding benefits …

Of course, there’s a great basic salary, but that’s just the beginning. Our most popular benefits include:

• Salary - Starting from £23,874.98 or negotiable dependant on your level of experience, with a quarterly performance bonus earning up to an extra £3,800 annually
• Annual leave - Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year. You’ll also have public holidays and an extra day off to celebrate your birthday
• Pension - Employer contributions of 3%
• Financial Benefits - Free life assurance, a save-as-you-earn scheme, a colleague referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers
• Wellbeing Services - Colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance
• Community - Great working environment in our new offices with modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for cycle-to-work
• FMGive - A day dedicated to volunteering for local charities and involvement in fundraising events
• Motoring Benefits - Vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires
• Stream - A free financial wellbeing app with pay control, savings help, financial advice and extra discounts

About You

• Real people person with a passion for delivering excellent customer service and a professional, personable telephone manner
• Confident user of telephone and office-based IT systems
• Highly organised with the ability to meet deadlines, a team player with a proactive approach
• Keen eye for detail and pinpoint accuracy
• Drive and ambition to succeed, prepared to go above and beyond
• Thrives in a team-working environment with collaboration and critical thinking
• Good understanding of the insurance industry would be essential

About Us

FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services.

We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart.

We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King’s Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.

We are agile. We are experts. We are imaginative. We are reliable.