Litigated Motor Claims Handler

Keoghs Northern Ireland LLP; Newcastle upon Tyne; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading law firm is seeking a Litigated Credit Hire Specialist based in Newcastle to join their team. You will investigate high-stakes credit hire claims, working directly with clients and third-party solicitors. Ideal candidates will have litigation experience, excellent communication, and negotiation skills, with a preference for candidates with a degree or LPC. This role offers a hybrid working model, competitive benefits, and a supportive team environment.

Benefits

25 days holiday per year

Hybrid working model

Simply Health Care Cash Plan

Pension Contribution

Davies Incentive Plan

WeCare – 24/7 online GP

Cycle to Work Scheme

Tech Scheme

Season Ticket Loan

Gym Flex

Access to Online Discount Sites

Qualifications

• Experience of litigation and handling Credit Hire files.
• Ability to use own initiative and plan workloads.
• Excellent listening and verbal communication skills.

Responsibilities

• Review and analyze files according to client guidelines.
• Develop client relationships and maintain communication.
• Conduct telephone negotiations with third-party Solicitors.

Skills

Litigation experience

Excellent communication

Negotiation skills

IT skills including Word and Outlook

Ability to work under pressure

Education

At least 5 GCSEs or equivalent

Degree / LPC preferred

Tools

Case Management System

Job description

Overview

As a Litigated Credit Hire Specialist here at Keoghs you'll be at the heart of a team dedicated to championing clients interests in high-stakes credit hire cases.

This role offers an excellent opportunity to investigate Litigated Complex Credit Hire claims from a tactical and strategic point. The role of the File Handler is to carry out complex & technical investigations on claims submitted from specific opponents. These claims will be up to £25,000 in value.

This is a fantastic opportunity to become part of an incredible team and gain more experience in investigating credit hire claims with a view to successfully repudiating the claims.

Department

Claims Management

Location

Newcastle

Key Accountabilities

• Review and analysis of files throughout the life of the case, and in accordance with the client guidelines
• Develop and maintain client relationships, always keeping the client at the heart of every decision
• Formulating an initial strategy for approval by Team Leader.
• Legal research
• Undertaking telephone negotiations with third party Solicitors
• Liaising with the insured and insurers where necessary
• Ensuring ‘actions’ are carried out as per the task list within the Case Management System
• Accurately completing management information processes (MI)
• Processing bills
• Ensuring all files are kept within ISO 9001 guidelines
• To ensure compliance with the SRA Standards & Regulations
• Adhere to the Keoghs Values
• Ability to work in target driven environment

The role will also involve an understanding of the court process, to include

• Drafting defences
• Completing direction questionnairesDealing with disclosure and exchange of evidence
• Completing pre-trial checklists
• Instructing Counsel
• Drafting CPR Part 18 questions
• Drafting CPR Part 35 questions
• Drafting Counter schedules

Working Hours

35 hours per week worked 9am and 5pm Mondays to Fridays inclusive with 1 hour for lunch

Experience, Skills and Qualifications – Essential

• Experience of litigation and handling Credit Hire files with evidence of managing own case load
• Education – at least 5 GCSEs or equivalent are essential and a degree / LPC is preferable
• Ability to use own initiative
• Ability to plan and prioritise workloads
• Excellent listening and verbal communication skills
• Good telephone negotiation skills
• Ability to follow work processes and keep to Strategy
• Ability to recognise when sensitivity and tact are required
• Ability to make decisions
• Ability to remain calm under pressure
• Good IT skills including Word, Outlook, and experience of a Case Management System preferred
• Adhere to the Keoghs Values

Experience, Skills and Qualifications – Desirable

• Experience of handling PI claims

Values

Our culture is focused on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do;

• We are connected
• We are Dynamic
• We are Innovative
• We succeed together

Benefits

• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Hybrid working – (Working only 1 day in the office)
• Simply Health Care Cash Plan
• Pension Contribution based 5% Employee / 3% Employer
• Davies Incentive Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 years’ service
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

Legal

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