Litigated Motor Claims Handler

Keoghs Northern Ireland LLP; Liverpool; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading legal firm in Liverpool seeks a Litigated Credit Hire Specialist to support clients in high-stakes cases. You will handle the life of cases, ensure compliance with regulations, and develop client relationships. Responsibilities include legal research, case analysis, and maintaining ISO 9001 standards. The ideal candidate will bring litigation experience, strong communication skills, and a relevant degree. This role offers a hybrid working model and comprehensive benefits including healthcare and a pension plan.

Benefits

25 days holiday plus buy/sell options

Hybrid working model

Simply Health Care Cash Plan

Pension contribution

Health and wellbeing support

Cycle to Work Scheme

Access to online discounts

Qualifications

• Experience of litigation and handling Credit Hire files with evidence of managing own case load.
• Ability to use own initiative and plan workloads.
• Good telephone negotiation skills.

Responsibilities

• Review and analyze cases in accordance with client guidelines.
• Develop and maintain client relationships.
• Draft defenses and complete direction questionnaires.

Skills

Litigation experience

Excellent communication skills

Negotiation skills

Ability to make decisions

Good IT skills

Education

5 GCSEs or equivalent

Degree / LPC preferable

Tools

Word

Outlook

Case Management System

Job description

Overview

As a Litigated Credit Hire Specialist here at Keoghs you'll be at the heart of a team dedicated to championing clients interests in high-stakes credit hire cases.

Location

Liverpool

Department

Claims Management

Key Accountabilities

• Review and analysis of files throughout the life of the case, and in accordance with the client guidelines
• Develop and maintain client relationships, always keeping the client at the heart of every decision
• Formulating an initial strategy for approval by Team Leader
• Legal research
• Undertaking telephone negotiations with third party Solicitors
• Liaising with the insured and insurers where necessary
• Ensuring ‘actions’ are carried out as per the task list within the Case Management System
• Accurately completing management information processes (MI)
• Processing bills
• Ensuring all files are kept within ISO 9001 guidelines
• To ensure compliance with the SRA Standards & Regulations
• Adhere to the Keoghs Values
• Ability to work in target driven environment

Additional Court Process Responsibilities

• Drafting defences
• Completing direction questionnaires
• Dealing with disclosure and exchange of evidence
• Completing pre-trial checklists
• Instructing Counsel
• Drafting CPR Part 18 questions
• Drafting CPR Part 35 questions
• Drafting Counter schedules

Benefits

• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Hybrid working – (Working only 1 day in the office)
• Simply Health Care Cash Plan
• Pension Contribution based 5% Employee / 3% Employer
• Davies Incentive Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 years’ service
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

Working Hours

35 hours per week worked 9am and 5pm Mondays to Fridays inclusive with 1 hour for lunch

Experience, Skills and Qualifications

Essential:

• Experience of litigation and handling Credit Hire files with evidence of managing own case load
• Education – at least 5 GCSEs or equivalent are essential and a degree / LPC is preferable
• Ability to use own initiative
• Ability to plan and prioritise workloads
• Excellent listening and verbal communication skills
• Good telephone negotiation skills
• Ability to follow work processes and keep to Strategy
• Ability to recognise when sensitivity and tact are required
• Ability to make decisions
• Ability to remain calm under pressure
• Good IT skills including Word, Outlook, and experience of a Case Management System preferred
• Adhere to the Keoghs Values

Desirable:

• Experience of handling PI claims

Values

Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do;

We are connected

We are Dynamic

We are Innovative

We succeed together

#INDUKI