Line 2 IT Support Technician

Amentum Services, Inc.; Reading; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading technology solutions provider in the UK is looking for an IT Support Technician to provide technical support and improve IT user experience. The role involves resolving technical issues, managing equipment stock, and collaborating with the team. Ideal candidates should have strong troubleshooting skills, experience in IT environments, and a positive, engaging attitude. The organization values collaboration and investment in employee development.

Qualifications

• Experience in providing first-line technical support to end-users.
• Ability to manage stock inventory of IT equipment.
• Willingness to undertake funded and self-paced training.

Responsibilities

• Provide first-line technical support to end-users.
• Diagnose and resolve hardware and software issues.
• Manage stock inventory of IT equipment.

Skills

Excellent customer service and communication skills

Strong problem-solving and troubleshooting abilities

Experience with IT ticketing systems

Strong Microsoft 365 skills and experience

Basic networking knowledge

Cloud platform experience, particularly Microsoft Azure

Ability to explain technical concepts to non-technical users

Ability to work in a fast-paced environment

Tools

SCCM

Intune

Active Directory

Video conferencing systems

Telephony systems

Job description

About The Opportunity

Line 2 IT Support Technician role at Amentum. Amentum drives innovation in science, security, sustainability and values ethical excellence, collaboration, integrity. Join us to make a real impact.

Key Responsibilities

• General End‑User IT Support
• Provide first‑line technical support to end‑users via ticketing system, drop‑ins, and scheduled Tech Bars
• Diagnose and resolve hardware and software issues, including device swap‑outs
• Deliver technical training and education to end‑users during Tech Bar sessions
• Provide VIP support to key stakeholders
• End‑User Compute (EUC), Networking, Applications, Printing, Unified Communications, including meeting room facilities and telephony
• Act as local "hands & eyes" support for second and third‑line colleagues and external partners
• Assist with IT security incidents
• Collaborate with Facilities Management to maintain on‑site service and physical security, e.g., building access control/BMS
• Manage stock inventory of IT equipment
• General ticket management, ensuring all tickets are dealt with in a timely and professional manner
• Proactively suggest and implement service improvements
• Participate in Business Relationship Management function

Essential Skills And Attributes

• Excellent customer service and communication skills
• Strong problem‑solving and troubleshooting abilities
• A "can‑do" attitude and a positive, enthusiastic approach
• Willingness to undertake funded and self‑paced training to enhance skills & experience
• Ability work independently and as part of a team
• Professional and presentable demeanor
• Ability to explain technical concepts to non‑technical users
• Ability to work in a fast‑paced environment
• Ability to work well under pressure
• A fun and engaging attitude
• Experience with IT ticketing systems
• Basic networking knowledge
• Experience with EUC environments and management platforms (e.g., SCCM, Intune, Active Directory)
• Cloud platform experience, particularly Microsoft Azure
• Strong Microsoft 365 (incl. Office 365) skills and experience
• Experience with video conferencing and telephony systems

Our Culture

We build a workplace of safety, integrity, and respect. Our mission is to support one another through a culture of care and collaboration, fostering mental wellbeing and a sense of connection. We embrace different perspectives, work together, and encourage innovation, agility, and success.

Equal Opportunity

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy, age, ancestry, nationality, disability, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.