Life & Pensions Customer Advisor - Hybrid

Diligenta Limited; Stirling; Hybrid; GBP 25,000; Full time

Job summary

A leading outsourced administration service provider in Stirling is seeking a Customer Service Representative. In this role, you will manage customer inquiries about life assurance and pension plans, ensuring a seamless experience. Comprehensive training is provided, making this an excellent opportunity for those from various customer-facing backgrounds. The position offers a hybrid working model after six months, with an annual salary from £24,941. Join a supportive team and help make a positive impact in the community.

Benefits

31 days annual leave

Annual discretionary bonus

Contributory pension scheme

Comprehensive wellbeing programme

Personal and career development opportunities

Cycle to Work scheme

Online shopping discounts

Qualifications

• Experience in a customer-facing role, such as retail or hospitality.
• Ability to handle sensitive customer interactions with respect and integrity.
• Flexibility and adaptability to changing priorities.

Responsibilities

• Handle calls to and from customers regarding life assurance and pension plans.
• Support customers in planning for retirement and accessing investments.
• Provide accurate information and updates to clients.

Skills

Excellent communication skills

Problem solving

Attention to detail

Empathy

Ability to switch between IT applications

Microsoft Office proficiency

Job description

A leading outsourced administration service provider in Stirling is seeking a Customer Service Representative. In this role, you will manage customer inquiries about life assurance and pension plans, ensuring a seamless experience. Comprehensive training is provided, making this an excellent opportunity for those from various customer-facing backgrounds. The position offers a hybrid working model after six months, with an annual salary from £24,941. Join a supportive team and help make a positive impact in the community.