Level 2/3 Technical Support Engineer (Trainee)

Tata Consultancy Services Limited; Gloucester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global technology firm is seeking a Level 2 / Level 3 Support Executive Trainee in Gloucester. The role focuses on ensuring the smooth operation of critical applications, performing advanced troubleshooting, and coordinating with global teams. Applicants should have strong technical and communication skills, along with experience in cloud platforms, automation tools, and ITIL processes. The position offers a permanent contract with a focus on personal development and competitive salary packages, alongside a commitment to diversity and inclusion.

Benefits

Competitive salary packages

Health care

Life assurance

Access to extensive training resources

Qualifications

• Understanding of the ITIL framework; Incident, Problem and Change Management.
• Practical experience supporting cloud-based applications.
• Security clearance is required.

Responsibilities

• Respond to assistance requests and provide information to resolve problems.
• Manage day-to-day service for all supported applications.
• Track resolution of production defects with feature teams.

Skills

Troubleshooting

Analytical skills

Stakeholder Management

Programming skills (.net, C#, AWS)

Database skills (MySQL, PostgreSQL)

Cloud-based application support

ITIL Knowledge

Communication skills

Tools

Microsoft Visual Studio Code

GitHub

Jira

Service Now

Confluence

Job description

A leading global technology firm is seeking a Level 2 / Level 3 Support Executive Trainee in Gloucester. The role focuses on ensuring the smooth operation of critical applications, performing advanced troubleshooting, and coordinating with global teams. Applicants should have strong technical and communication skills, along with experience in cloud platforms, automation tools, and ITIL processes. The position offers a permanent contract with a focus on personal development and competitive salary packages, alongside a commitment to diversity and inclusion.