Lettings Coordinator

Teign Housing; Highweek; On-site; GBP 40,000 - 60,000; Full time

Job summary

A social housing provider in Highweek is seeking a Lettings Coordinator to deliver a high-quality and efficient lettings service. You will ensure suitable applicants are chosen for homes while managing a range of duties involving interviews, background checks, and liaising with agencies. Strong communication, flexibility, and customer service skills are essential. The role comes with a supportive workplace culture and a comprehensive benefits package including 25 days annual leave, health care membership, and employer contributions towards gym memberships.

Benefits

25 days annual leave + bank holidays

Discretionary Leave between Christmas and New Year

Generous pension contributions

Private Health Care membership

Flexible Agile Working

Employee Assistance Programme

Qualifications

• Background in social housing is useful but not essential.
• Self-motivated and able to use initiative.
• Full driving licence and access to own vehicle required.

Responsibilities

• Deliver high-quality lettings service.
• Select the right applicants for homes.
• Conduct background checks and manage workload.

Skills

Excellent communication skills

Customer service skills

Flexibility and resilience

Attention to detail

Tools

Computer literacy

Job description

At Teign Housing, we’re driven by a simple but powerful mission: to provide good quality homes for our residents and rewarding, flexible careers for our people. As a thriving social landlord with over 200 dedicated professionals across Teign Housing and Templer Home Build, we proudly own and manage more than 4,000 homes across Teignbridge, the South Hams, East Devon, Mid Devon, West Devon, and Exeter.

We don’t just offer housing—we create communities. Our commitment goes beyond bricks and mortar. We deliver high-quality homes and personalised support that empower individuals and families to thrive.

Why Work With Us?

• Be part of a purpose led organisation making a real impact
• Join a supportive, forward-thinking team
• Enjoy career flexibility, growth, and meaningful work

We believe everyone deserves a safe, affordable, and welcoming place to call home. If you share our passion for building vibrant communities and delivering services that truly matter, we’d love to hear from you.

We’re now looking for a Lettings Coordinator to join our dynamic team.

Bring your skills, your ideas, and your drive—and help us shape the future of housing in Devon.

About the Lettings Coordinator role

Delivering a high-quality, customer-focused and efficient lettings service, you will ensure that the correct applicants are selected for the right homes and ensuring they can sustain their tenancy. This will involve placing advertisements, interviewing and shortlisting applicants, conducting background checks and liaising with local authorities and other agencies whilst actively managing your own workload and working to tight deadlines. You will be working with a wide variety of applicants some of which will require lots of support through the process, so you will need excellent communication skills. You will need to be highly flexible and resilient. You will be responsible for ensuring new tenants are fully aware of their legal obligations and what is required of them as a tenant of Teign Housing.

A background in social housing would be very useful, as would familiarity with lettings procedures and relevant legislation, but more importantly, you will be self-motivated and ready to use your initiative to the full. You should have excellent customer service skills and a high level of computer literacy together with great attention to detail. Finally, it is essential that you have a full driving licence and access to your own vehicle.

As an Investor in People Platinum organisation, you will be joining a company that creates a supportive high-performance culture.

You can also expect to enjoy an excellent benefits package, including:

• 25 days annual leave + bank holidays
• Discretionary Leave between Christmas and the New Year period
• Generous employer contributions towards your pension (including death in service), any employee who increase their contribution to 5% or above will receive an employer contribution of one and a half times their contribution up to a maximum employer contribution of 15%
• Private Health Care membership (if applicable)
• Flexible Agile Working
• Salary Sacrifice Scheme (optional)
• Reimbursement of the cost of a professional membership fee
• Employer contributions towards gym membership
• Employer contribution every two years towards eye examination for those who use computers significantly as part of their work
• Up to 25% off selected O2 airtime contracts
• Microsoft Home Use Programme available to all staff
• Employee Assistance Programme provided by Health Assured
• Westcountry Savings and Loans Scheme
• Recognition for Long Service (if applicable)
• Cycle to work Scheme
• Electric Vehicle Scheme

If you believe you’re the right person for our Lettings Coordinator role, please apply with your CV.

Teign Housing is committed to its policy on equality and diversity and we welcome applications from all sections of the community. Registered charity no. 1112196.