Lettings Administrator

Julian Wadden & Co; Chester; On-site; GBP 26,000 - 28,000; Full time

Job summary

A leading lettings agency is seeking a Lettings Administrator to join their dynamic team in Chester. This full-time, permanent role involves administering tenancy progression, ensuring high service levels for tenants and landlords, and maintaining accurate records. Ideal candidates will have previous estate agency experience, excellent communication skills, and enjoy a fast-paced work environment. The salary ranges from £26,000 to £28,000 OTE, with attractive benefits promoting employee wellbeing.

Benefits

Discounts at over 900 retailers

Employee Assistance Programme

Annual leave purchase scheme

Smart Tech Scheme

Cycle2Work Scheme

Enhanced Family Friendly Leave

Competitive base pay with incentives

Celebrations for length of service

Pension plan

Professional development funding

Company socials

Qualifications

• Previous estate agency industry experience is desirable.
• Passion for the property industry and works well in fast-paced environments.
• Comfortable engaging with various stakeholders.

Responsibilities

• Administer tenancy progression from application to start date.
• Provide regular updates to stakeholders.
• Liaise with Tenants, Landlords, and Contractors for maintenance.
• Maintain accurate file notes in the CRM system.
• Coordinate with suppliers for property reports.

Skills

Customer service skills

Excellent communication

Ability to handle phone conversations

Job description

Welcome to Thornley Groves, part of Lomond, the UK's leading network of lettings and estate agencies. Uniquely positioned to be able to draw on the local experience of our national network of over 60 branches, together with asset and property managers, Lomond Investment Management provides an account-managed single point of contact service for developers and investors in the build-to-rent, single-family housing, lettings, and offshore markets, irrespective of portfolio size and geographical location. With our team's extensive industry expertise and local knowledge, we're here to redefine expectations in our sector and lead the way for change.

Now, we're happy to offer you an exciting opportunity to join our dynamic team as an Lettings Administrator. This is a full-time, permanent position located in Chester. The salary on offer has a realistic OTE range of £26,000-28,000 p.a dependent on experience.

Responsibilities

• Administer the progression of a new tenancy from application to tenancy start date.
• Providing regular updates to internal and external stakeholders.
• Liaising with Tenants, Landlords and Contractors to ensure all maintenance works are carried out in a timely fashion and to an excellent standard.
• Maintaining accurate file notes in our CRM system.
• Liaising with third party suppliers to provide and produce property reports.

Qualifications / Desirable Experience

• Previous estate agency industry experience is desirable.
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• Is passionate about the property industry and enjoys working in a fast-paced ever changing environment.
• Excellent customer service skills and communicator.
• Must be comfortable having conversations on the phone.

At Thornley Groves, we believe in taking care of our people. That's why we offer some amazing perks and benefits through our engagement platform, LOMONDlife.

Benefits

• Our smart spending app gives you discounts at over 900 retailers, and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
• Our Employee Assistance Programme offers free counselling support sessions.
• Our annual leave purchase scheme, where you can buy up to an extra 5 days of holiday.
• Get the latest gadgets and appliances with our Smart Tech Scheme.
• We're committed to reducing our carbon footprint with our Cycle2Work Scheme.
• We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
• You’ll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
• Celebrate your loyalty with special days and celebrations for length of service.
• Planning for retirement? We’ve got you covered with that important pension pot.
• We’ll support your professional development by funding your professional qualifications so you can reach your full potential and build your career.
• And of course, we like to have a little fun too! Our company socials bring our people together. So work hard, and then socialise even harder!

We're excited to offer these amazing benefits to our hardworking teams. It's our way of showing appreciation for your dedication. At Thornley groves, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives.

Join us and experience a workplace that truly values you. Apply today!