Lending Manager

Hampshire Trust Bank Plc; City of London; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading financial institution is seeking a Lending Manager at their London office. You will generate quality mortgage loan applications, support brokers during onboarding, and ensure exceptional customer service. Ideal candidates will have experience in a lending environment and strong communication skills. This role offers competitive remuneration, a bonus, and excellent benefits.

Benefits

Competitive remuneration

Discretionary annual bonus

Private Medical Insurance (Bupa)

25 days annual leave

Pension scheme – 8% employer contribution

Qualifications

• Demonstrable experience in a lending environment.
• Experience in structuring lending proposals desirable.
• Typically have experience in a customer service environment.

Responsibilities

• Generate quality mortgage loan applications through our network of brokers.
• Support Business Development Managers with broker onboarding.
• Take inbound calls on new loan scenarios, assisting brokers.

Skills

Experience in a lending environment

Customer service experience

Intermediate Microsoft Word skills

Intermediate Microsoft Excel skills

Job description

Join to apply for the Lending Manager role at Hampshire Trust Bank

Location: Head Office, London
Hours: Monday to Friday, 9:00am–5:30pm (with flexibility as required)
Working Pattern: Hybrid (50/50)
Reports to: Head of New Business – Specialist Mortgages & Bridging Finance
Department: Specialist Mortgages & Bridging Finance

About the Role

• Generate quality mortgage loan applications through our network of brokers in line with business targets.
• Support the Business Development Managers with broker onboarding, ensuring all documentation and checks have been carried out and the broker on boarding process has been followed.
• Work closely with the Business Development Managers, following up on appointments and new business leads.
• Take inbound calls on new loan scenarios, assisting the broker with loan structuring and product selection.
• Develop and maintain close and regular contact with brokers and clients ensuring communication of requirements to and from all parties are both clear and unambiguous.
• Discuss and follow up on all issued DIPs with the broker/client to ensure full understanding of requirements and product terms
• Update the company database and systems, maximising the systems capability and using it both as a task prompt and as an audit trail.
• Assist the broker with any questions the borrower may have with the terms/pricing/structure of the loan.
• Follow up and track initial loan enquiries.
• Achieve the monthly individual and company completion targets.
• Ensure the broker and client receive a ‘best in class’ service every time
• Work closely with underwriting to ensure HTB originates and maintains a quality loan portfolio.
• Discuss and process loans with borrowers direct if required
• Provide excellent customer service

Qualifications / Experience

• Demonstrable experience in a lending environment
• Experience in structuring lending proposals desirable
• Typically have experience in a customer service environment
• Intermediate level skills in Microsoft Word and Excel are essential.

Competencies and Attributes

• Exceptional organisation and time management skills
• Good communication skills
• Delivery of excellence in customer service, customer centric approach
• Risk awareness
• Team player

Benefits

• Competitive remuneration
• Discretionary annual bonus
• Annual pay review
• Private Medical Insurance (Bupa)
• Mental health & wellbeing support via YuLife & Bupa
• 25 days annual leave (increasing with service) + Holiday Buy Scheme
• Cycle to Work Scheme & Green Car Scheme
• Enhanced family leave policies
• Study support & professional membership
• YuLife Rewards – discounts on retail, lifestyle & experiences
• Pension scheme – 8% employer contribution (non‑contributory)
• Interest‑free season ticket loan
• Annual volunteering day & Net Zero employer commitment

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Finance and Sales

Industries

• Banking