Learning Support Advisor

Pixandplans; Birmingham; On-site; GBP 26,000 - 27,000; Full time

Job summary

A leading education support organization in Birmingham is seeking a Learning Support Advisor to provide exceptional customer service to students. This role is hybrid, requiring one day in the office weekly, with responsibilities including managing the learning journey and utilizing various systems for student support. Candidates should have strong customer service experience and excellent communication skills. A 12-month fixed-term contract is offered with a competitive salary and excellent benefits.

Benefits

Hybrid working

Life Assurance

Additional Holiday Purchase

Subsidised Gym Memberships

Cycle to Work scheme

Discount Vouchers

Access to Wellbeing Resources

Qualifications

• Strong customer service experience required.
• Confident on the phone, able to handle customer-facing situations.
• Flexible and reliable, able to adapt to team needs.

Responsibilities

• Provide excellent customer service to students/learners after enrollment.
• Manage the learning journey and related tasks.
• Download and upload tutor recordings to learning platforms.
• Use systems to manage student data and tasks.
• Liaise with internal teams within a structured environment.

Skills

Customer service skills

Communication skills

Ability to work under pressure

Adaptability

Tools

Salesforce

Administrate

Totara

Job description

Learning Support Advisor

Hybrid – office at Fort Dunlop, B24 9FD, working one day per week in the office (typically Tuesday) and remotely.

Salary & Contract

£26,000 – £27,000 per annum, DOE, plus excellent benefits. 12‑month fixed‑term contract.

Benefits

• Hybrid working
• Life Assurance
• Additional Holiday Purchase
• Subsidised Gym Memberships
• Cycle to Work scheme
• Discount Vouchers
• Access to Wellbeing Resources

Responsibilities

• Provide excellent customer service and support to students/learners after enrollment.
• Manage the learning journey, including tasks such as transferring dates, providing tutor support, handling resits, etc.
• Download tutor recordings from Zoom and upload them to the learning platforms for student access.
• Use systems such as Salesforce, Administrate (training management) and Totara (LMS) to manage student data and tasks.
• Work within a team of 10 and liaise with internal teams such as Enrolment, Client Services, UX and TED (training) teams.

Qualifications

Required:

• Confident on the phone and able to handle customer‑facing situations effectively.
• Strong customer service experience.
• Ability to work under pressure, managing a high volume of tasks.
• Excellent communication skills, written and oral.
• Flexible and reliable, able to adapt to the team’s needs.

Desirable:

• Experience using Salesforce, Administrate or Totara (LMS).
• Previous experience in a customer support or similar role, preferably in a learning environment.
• Permission to work in the role’s location by the start of employment.

Equal Opportunity Statement

At Wilmington Plc we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply.