Learner Support & Success Advisor

learndirect Limited; Bournemouth; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading online learning provider in Bournemouth is seeking a Customer Support Representative to assist learners with their educational queries. The role involves providing first-class customer service, addressing enquiries via email and phone, and collaborating with various departments to ensure effective support. The ideal candidate will have excellent communication skills and a passion for helping others. Generous benefits and opportunities for personal growth are offered, promoting a supportive work environment.

Benefits

Complete a funded course after probation

Generous holiday allowance

Company pension scheme

Refer a friend scheme

Staff social events

Qualifications

• Broad understanding of computer systems and applications.
• Good written and verbal communication skills.
• Ability to engage effectively with diverse individuals.

Responsibilities

• Act as the first point of contact for learners seeking assistance.
• Ensure learners receive all necessary support for their studies.
• Deliver excellent customer service for various queries.

Skills

Communication skills

Customer service orientation

Problem-solving skills

Organizational skills

Ability to multi-task

Job description

A leading online learning provider in Bournemouth is seeking a Customer Support Representative to assist learners with their educational queries. The role involves providing first-class customer service, addressing enquiries via email and phone, and collaborating with various departments to ensure effective support. The ideal candidate will have excellent communication skills and a passion for helping others. Generous benefits and opportunities for personal growth are offered, promoting a supportive work environment.