Lead Quality Contract Representative

Serco Canada Inc; Aldershot; Hybrid; GBP 33,000 - 35,000; Full time

Job summary

A facilities management company is seeking a Lead Quality Contract Representative to oversee quality assurance across MOD Accommodation contracts. This role emphasizes conducting audits, data analysis, and maintaining strong relationships with internal teams and suppliers. Ideal candidates will have experience in quality assurance and strong analytical skills, alongside excellent communication and stakeholder management abilities. The position offers a hybrid working environment and numerous employee benefits.

Benefits

6% employee matched pension contribution

25 days annual leave plus bank holidays

Life assurance policy

Qualifications

• Proven experience in quality assurance or contract management.
• Strong analytical insight with ability to interpret data.
• Effective communicator with stakeholder management experience.

Responsibilities

• Champion Quality Assurance and Continuous Improvement.
• Conduct audits, inspections, and assurance sampling.
• Analyze trends from audits, inspections, and customer feedback.

Skills

Quality assurance experience

Analytical skills

Advanced Excel skills

Stakeholder management

Communication skills

Organizational skills

Job description

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VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

What we do

We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.

Contract Type: Permanent, Full Time
Location: Hybrid with travel across South East & South West
Working Hours: 37.5 hours per week, Monday to Friday
Salary: £33,000 – £35,000 + Car / Car Allowance

Shape Quality. Drive Improvement. Make an Impact.

At VIVO, we’re on a mission to deliver outstanding support across MOD Accommodation contracts—and quality is at the heart of everything we do.

We’re looking for an enthusiastic and driven Lead Quality Contract Representative to become a key voice in upholding standards, elevating performance, and ensuring our teams and supply chain partners deliver the best, every time.

If you thrive on problem‑solving, enjoy influencing positive change, and love working shoulder‑to‑shoulder with diverse teams and suppliers, this is your opportunity to shine.

About the Role

As our Lead Quality Contract Representative, you’ll champion Quality Assurance and Continuous Improvement across the contract, acting as the primary liaison between internal teams, clients, and supply chain partners.

You will conduct audits, inspections, and assurance sampling to verify compliance and ensure the reliability of completed work, while working closely with both the client and VIVO’s operational teams to deliver inspection programmes efficiently and to the highest standard. You will support the development and improvement of the Contract Quality Plan and work with the Contract Quality Manager to analyse trends arising from audits, inspections, and customer feedback. Accurate record‑keeping across VIVO systems such as VMS and CAFM will be essential.

Data analysis will be a central part of your role, leading efforts to collect, review, and interpret quality information to identify risks, trends, and opportunities for improvement. Your insights will contribute to assurance reporting and support monthly and quarterly performance reviews.

Strong relationships will be key to your success; you will work closely with staff, suppliers, and contractors to ensure consistent processes, deliver training on VIVO’s assurance systems, and confidently represent the quality function in meetings. You will also be expected to take part in regular professional development and support any additional tasks as required by your manager.

What You’ll Need

You will have proven experience in quality assurance or contract management, supported by advanced IT skills—particularly in Excel—and strong analytical insight.

You will be an effective communicator with excellent stakeholder management experience, able to produce high‑quality reports and deliver clear training.

Highly organised, proactive and capable of managing competing priorities, you will bring a collaborative approach and hold a full UK driving licence for essential travel. Ideally, you may also have experience within Facilities Management or contract management, knowledge of risk management and supplier performance evaluation, familiarity with ISO standards, Lean Six Sigma experience, or strong project and change management skills.

Why Join VIVO?

You’ll join a supportive, forward‑thinking team that genuinely values quality. This is a role where your voice matters and where you will have the opportunity to influence processes, shape improvements, and help set the standard of excellence across a major national contract. If you’re ready to take the lead in driving quality, improving processes, and strengthening performance across the MOD Accommodation contract, we’d love to hear from you. Apply today and help us build a better standard for tomorrow.

We offer;

• 6% employee matched pension contribution
• 25 days annual leave plus bank holidays
• Life assurance policy

VIVO Defence Services

The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.

At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.

We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.